Senior IT Operations Analyst

Company Overview

Come grow with us! We are One Rayonier, a team that works together to create value by prioritizing safety, challenging the status quo, giving back to our communities, and driving innovation through continuous learning.

With nearly 100 years of experience, we’re still discovering new ways to make lives better with our trees, our land, and our most important resource—our people.

At Rayonier, we strive to create an employee experience where you feel valued and proud to be part of our team. We foster a respectful, inclusive, and collaborative environment that celebrates your unique talents and perspectives.

Experience the Rayonier difference: we’re big enough to offer exciting career paths but small enough for you to know your colleagues by name.

Rayonier is seeking a seasoned and proactive IT professional who thrives on solving complex technical challenges, mentoring others, and driving operational excellence to join our team as a Senior IT Operations Analyst.

Reporting directly to the Director of IT Operations, you will operate with a high degree of independence to ensure the stability, security, and efficiency of our enterprise end‑user computing and core IT services. This is an impactful role where you will serve as the ultimate technical escalation point, design robust operational workflows, and collaborate closely with Information Security and Infrastructure teams to safeguard and optimize our systems.

• Serve as the highest‑level escalation point for end‑user computing and application support issues.
• Lead diagnosis and resolution of complex, cross‑system hardware, software, and access‑related incidents.
• Support and optimize Microsoft Office 365, endpoint platforms, and enterprise business applications (on‑premises and SaaS).
• Coordinate with vendors, manage service providers, and internal teams to resolve critical incidents and root causes.
• Lead incident response activities related to endpoint and user‑access issues in collaboration with Information Security.
• Oversee and optimize user identity lifecycle management across Active Directory, Office 365, and integrated SaaS platforms.
• Design, implement, and maintain endpoint standards, configurations, and security baselines.
• Lead endpoint management, patching strategies, and operating system lifecycle planning.
• Evaluate and implement improvements to endpoint security, device compliance, and monitoring tools.
• Ensure operational practices align with security policies, compliance requirements, and audit expectations.
• Design, document, and continuously improve IT operations processes, workflows, and standard operating procedures.
• Develop and maintain advanced technical documentation and operational runbooks.
• Provide technical leadership, coaching, and mentoring to Level1 and Level2 IT staff.
• Identify trends and recurring issues through metrics and analysis and drive long‑term remediation strategies.
• Participate in on‑call or after‑hours support rotations as required for critical systems.
• Lead new‑hire technology onboarding and advanced user training initiatives.
• Partner with business leaders to understand operational needs and translate them into IT solutions.
• Communicate complex technical issues clearly to both technical and non‑technical stakeholders.
• Support change management efforts related to new tools, systems, and processes.
• Provide oversight of IT purchasing, asset lifecycle management, and vendor relationships.
• Ensure accurate tracking of hardware assets, software licenses, renewals, and subscriptions.
• Support IT leadership with budgeting, forecasting, and cost‑optimization initiatives.
• Evaluate vendors and technologies to ensure operational effectiveness and value.

• Bachelor’s degree in Information…