PCC Manager of Operational Intelligence & Technology

Overview

Responsible for facilitating the development, implementation and governance of patient pre‑service informatics and analytics programs, including overseeing daily operations of the informatics and analytics team. Executes and delivers practices and innovations that emphasize consistent delivery of patient‑centered care, while transforming patient scheduling, pre‑registration, estimation and financial clearance for Piedmont Healthcare. Understands the capabilities and general application of functionalities and systems that support patient pre‑service.

Maintains and helps drive current and future state capabilities, acquisition, and integration activities. Works collaboratively across multiple departments and stakeholders to improve efficiency and automation across the pre‑service technology toolkit. Drives staff adoption of patient pre‑service functionalities. Leads plan development, implementation, benchmarking, operational feasibility analysis, end‑user testing and presentation development. Serves as liaison to IS/IT, business intelligence and data architecture teams to represent business and reporting needs of the department.

Assists and leads the creation and sharing of data reports; develops and maintains reporting of key performance indicators to assess performance and drive decision‑making. Facilitates the overarching patient pre‑service governance structure for maintaining/sustaining patient pre‑service functionalities and analytics/reporting program.

IN OFFICE 4 DAYS/WEEK

Responsible for facilitating the development, implementation and governance of patient pre‑service informatics and analytics programs, including overseeing daily operations of the informatics and analytics team. Executes and delivers practices and innovations that emphasize consistent delivery of patient‑centered care, while transforming patient scheduling, pre‑registration, estimation and financial clearance for Piedmont Healthcare. Understands the capabilities and general application of functionalities and systems that support patient pre‑service.

Maintains and helps drive current and future state capabilities, acquisition, and integration activities. Works collaboratively across multiple departments and stakeholders to improve efficiency and automation across the pre‑service technology toolkit. Drives staff adoption of patient pre‑service functionalities. Leads plan development, implementation, benchmarking, operational feasibility analysis, end‑user testing and presentation development. Serves as liaison to IS/IT, business intelligence and data architecture teams to represent business and reporting needs of the department.

Assists and leads the creation and sharing of data reports; develops and maintains reporting of key performance indicators to assess performance and drive decision‑making. Facilitates the overarching patient pre‑service governance structure for maintaining/sustaining patient pre‑service functionalities and analytics/reporting program.

Education

• Bachelor’s Degree in healthcare administration, information systems, business, or related field – Required
• Master’s degree MBA, MHA, or MS in tech‑related discipline – Preferred

Work Experience

• 5 years of progressively responsible work experience in informatics, healthcare technology, system implementation and/or analytics, including at least 1 year leading people, projects and/or programs – Required
• Analytics, business intelligence, and data visualization experience – Required
• Experience in influencing others directly and indirectly through successful leadership of high‑performing teams in a customer‑service, operations, or technology space – Required
• Previous experience leading a cross‑functional, enterprise‑wide, complex project, or implementation within a healthcare setting – Preferred

Licenses and Certifications

• None – Required