Program Manager, Partner Integrations — U.S. Bank Avvance Point of Sale Lending

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential.

A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology.

As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

U.S. Bank Avvance, our point-of-sale lending product, is seeking a skilled Program Manager, Partner Integrations with exceptional program/project management process and methodology experience to contribute toward the success of Avvance partner integration initiatives. Responsible for independently directing and managing the overall work efforts of partner integration programs across the Connect, Flex, and Express integration types, ensuring proper controls are in place and processes are followed from signed deal through successful go-live and handoff to Customer Success.

Manages partner integration projects from initial deal review and internal kickoff through implementation, go-live readiness, and post-implementation transition per established methodology and approved project tools. Defines and maintains the integration operating model, including standards for intake, kickoff, RAID management, status reporting, documentation, and go-live readiness. Capable of utilizing project plans, integration playbooks, templates, and reporting tools to manage timelines, dependencies, risks, issues, scope, and quality expectations.

Builds bridges and relationships with key project stakeholders while serving as the senior liaison across Product, Engineering, Risk, Legal, Onboarding, Sales, Customer Success, and the partner’s technical team. Ensures the appropriate integration type is selected and executed with clear alignment on quality, timeline, and scope. Able to address issues through direct one-on-one dialogue with project resources, partner stakeholders, and internal leadership.

Develops relationships with leadership of key project resources and represents Partner Integrations to senior bank leadership and partner executives.

Authors and maintains project management artifacts, including project plans, integration documentation, readiness materials, status updates, RAID logs, and executive communications. Ensures project governance is established and observed throughout the integration lifecycle. Recognizes, clarifies, and prioritizes project activities, dependencies, blockers, and decisions needed to keep partner implementations on track. Authors effective, clear, concise, and relevant communication for program/project stakeholders and presents the appropriate message to audiences including senior leaders and executive stakeholders.

Determines the knowledge, skill sets, resources, and cross-functional support required to ensure successful partner integration outcomes. Works with internal teams and resource managers to obtain the appropriate resources and drive timely execution. Promotes collaborative relationships across project team members and works effectively across the organization to achieve goals. Manages formal handoff to Customer Success at the conclusion of integration, ensuring documentation, configurations, partner context, and readiness details are transferred cleanly so the partner is positioned for activation and growth.

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