Manager, Infrastructure Systems; Server Run Team

Position: Manager, Infrastructure Systems (Server Run Team)
Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

* Comprehensive health benefits that start day 1

* Student Loan Repayment Assistance & Reimbursement Programs

* Family-focused benefits

* Wellness incentives

* Ongoing mentorship, development, and leadership programs

* And more

Ideally seeking an Atlanta based candidate accessible to our Atlanta based office, but may consider remote options in the following locations: applicants residing in or able to relocate to the following states are eligible for hire:
Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin

Description

The Manager of Infrastructure (Server Run Team) is responsible for leading a team of technical engineers in supporting a large enterprise environment. This role involves developing and implementing short- and long-term goals to meet organizational objectives, recruiting and retaining staff, establishing and enforcing policies and procedures, and monitoring the performance of server systems to ensure they are secure, highly available, and performant.

The Manager collaborates with IT leadership and cross-functional teams to drive infrastructure initiatives that support business growth and operational efficiency.

The Infrastructure Manager for the Run team oversees daily operations and support for core systems, including VMware, Azure, and on-prem infrastructure. This role leads Tier 2 support, manages break/fix activities, and ensures stability, performance, and incident response across the server environment. This team handles additional run support areas including OS support, server patching, Active Directory.

Ideally seeking an Atlanta based candidate accessible to our Atlanta based office, but may consider remote options in the following locations: applicants residing in or able to relocate to the following states are eligible for hire:
Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin

RESPONSIBILITIES:

Team Leadership & Development:

* Manage and mentor a team of technical engineers, fostering a culture of collaboration and professional growth

* Recruit, retain, and develop staff to maintain a high-performing infrastructure team

* Establish performance expectations and conduct regular evaluations to ensure continuous improvement

Infrastructure Planning & Implementation:

* Develop and implement short and long-term infrastructure goals aligned with organizational objectives

* Lead infrastructure projects and initiatives to enhance system capabilities and operational efficiency

* Ensure high availability, security, and scalability of enterprise infrastructure systems

Policies, Procedures, & Performance Monitoring:

* Establish and enforce policies, procedures, and key performance indicators (KPIs) for infrastructure operations

* Monitor the operations and performance of server systems to ensure optimal performance and security

* Implement best practices to maintain a highly reliable, mission-critical, geographically dispersed production environment

Technical Issue Resolution & Support:

* Coordinate and resolve technical issues promptly to minimize downtime and service disruptions

* Collaborate with internal teams and external vendors to troubleshoot and implement solutions effectively

* Provide strategic input on technology investments and enhancements

Collaboration & Strategic Initiatives:

* Work closely with IT leadership to align infrastructure strategies with business needs

* Drive continuous improvement initiatives to enhance infrastructure reliability and efficiency

* Ensure compliance with regulatory requirements and industry standards

MINIMUM QUALIFICATIONS:

* Education:

Bachelor's degree in Computer Science,…