IT Support Analyst

The IT Support Analyst will be responsible for providing technical support and assistance to our staff and clients. This individual will play a crucial role in maintaining the smooth operation of our IT systems, troubleshooting any issues that arise, and implementing new technologies to improve efficiency and productivity.

• Provide technical support to staff and clients, including troubleshooting hardware and software issues, setting up new equipment, and resolving network connectivity problems
• Monitor and maintain the integrity and security of our IT systems, including servers, networks, and databases
• Assist with the implementation of new technologies and systems, including conducting research, testing, and training staff on new software and equipment
• Create and maintain documentation for IT processes and procedures, including user guides, troubleshooting manuals, and system configurations
• Collaborate with other IT team members to identify and resolve complex technical issues
• Stay up-to-date with emerging technologies and trends in the IT industry, and make recommendations for improvements to our systems and processes
• Ensure compliance with company policies and procedures, as well as industry regulations, related to IT systems and security

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 2 years of experience in a technical support role, preferably in a healthcare or similar industry
• Strong knowledge of Windows and Mac operating systems, as well as experience with Microsoft Office Suite and other common software applications
• Experience with network administration and troubleshooting, including LAN/WAN, VPN, and wireless networks
• Familiarity with virtualization technologies, such as VMware or Hyper-V
• Excellent problem-solving and critical thinking skills, with the ability to troubleshoot and resolve technical issues in a timely manner
• Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users
• Ability to work independently and as part of a team, with a strong sense of accountability and attention to detail
• Knowledge of HIPAA regulations and other industry standards related to IT systems and security is a plus

• Competitive salary and benefits package
• Opportunities for career growth and development
• A supportive and collaborative work environment
• A chance to make a positive impact in the lives of our patients and their families