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Tier II Service Desk Analyst - MSP Pro
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-07-25
Listing for:
Cortavo, Inc.
Full Time
position Listed on 2026-07-25
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Cortavo, Inc. is seeking a Service Desk Analyst II to provide second-level helpdesk support for our managed services clients from our Marietta, GA location. You will manage inbound calls and tickets, perform remote support, and contribute to knowledge base articles.
The role emphasizes empathetic communication and professional solutioning. The ideal candidate has MSP experience, at least three years in IT service desk work, and strong Microsoft 365/Windows skills.
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