IT Support Specialist

Description

Acting under the supervision of a senior team member, this position directly interfaces with the agency's internal and external customers to provide I.T. support. The I.T. Support Specialist I will troubleshoot, configure, deploy, and support desktops, laptops, mobile devices, business applications, and other I.T. assets. This position will also be responsible for providing in-person meeting support, and providing support to various I.T. projects, as assigned.

To be successful in this role a candidate must possess excellent customer service and communication skills. The candidate must be able to effectively solve problems with limited direction.

Job Responsibilities and Performance Standards:

- Assists with configuring, deploying, and supporting I.T. equipment, applications, systems, and services across the agency's infrastructure.

- Responds to internal and external inquiries and requests for technical support while providing direct assistance and issue resolution to users.

- Assists with asset tracking and equipment inventory tasks.

- Performs user and account administration (e.g., provisioning and deprovisioning accounts, group assignments, and inputting and updating user information).

- Contributes to knowledgebase by authoring, updating, and grooming process documentation.

- Collaborates with other I.T. staff to develop and improve I.T. and helpdesk workflows and processes, including the creation and maintenance of supporting documentation.

- Monitors and utilizes an enterprise helpdesk ticketing system to effectively communicate with other team members and clients.

- Provides in-person meeting support, including set up and take down of various Audio/Video (A/V) components.

- As assigned, directly assists or supports other I.T. projects and initiatives.

- Fosters innovation by continuing to familiarize themselves with new trends, technologies, and best practices relevant to their role.

Skills

Desktop, Troubleshooting, Service desk, Help desk support, Customer service, Active directory, Technical support, Mac, android, MDM

Top Skills Details

Desktop,Troubleshooting,Service desk,Help desk support,Customer service,Active directory,Technical support,Mac,android,MDM

Additional

Skills & Qualifications

Minimum Skills, Training, and Experience
- CompTIA A+ certification or equivalent - 1 or more years of experience directly supporting users and workstations in an enterprise environment
- Strong problem-solving abilities
- Familiarity with common I.T. protocols, technologies, and systems
- Thorough understanding of Microsoft Windows 11, MacOS, and Microsoft Office applications
- Experience administering users in an enterprise directory (e.g., Active Directory) - Excellent interpersonal and customer service skills
- Possess the ability to communicate complex and technical concepts to a non-technical, general audience

Preferred Qualifications - A 2 or 4-year undergraduate degree from an accredited college or university

- Experience with cloud or IaaS solutions (e.g., AWS, Azure, Office 365, GCC)

- Experience with mobile device management (MDM)

- Experience with other operating systems, like GNU/Linux, OSX, and Chrome OS

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Atlanta, GA.

Pay and Benefits

The pay range for this position is $25.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Atlanta,GA.

Final date to receive applications

This position is anticipated to close on Jul 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global…