Operations Excellence Lead

Your Job

Georgia-Pacific is seeking an Operations Excellence Lead to help improve how large, multi-team initiatives move across the IT Infrastructure & Site Reliability value stream, from strategy through build, run, and governance. In this individual contributor leadership role, you will drive process and tooling transformation, strengthen service ownership practices, and help make our services more reliable, cost effective, and less complex.

This role is based in Atlanta, GA and hybrid which typically is 3 days in office per week

The GP IT Infrastructure & Site Reliability organization is a large, diverse group of IT capabilities focused on improving IT operations and reliability at scale, from manufacturing sites to the cloud. This role reports directly to the Vice President, IT Infrastructure & Site Reliability so it can remain neutral to any single delivery team and serve the broader capability.

• Lead cross-functional operations excellence initiatives that improve reliability, reduce complexity, and create measurable business value across Infrastructure & Site Reliability
• Shape and advance service ownership and operating model practices, including governance, roles and responsibilities, RACIs, and build-to-run handoffs
• Partner with site leaders, customers, and IT capability groups to understand cost, reliability, and process pain points and translate them into practical improvements
• Map end-to-end value streams, identify bottlenecks and recurring operational friction, and guide teams toward standard work, continuous improvement, and stronger flow
• Improve and simplify support processes, tooling, and systems of work, including Service Now, observability, reliability, and service portfolio practices
• Establish KPIs and reporting mechanisms to evaluate transformation impact, monitor progress, and adjust using data-driven methods such as Plan-Do-Check-Adjust
• Facilitate working sessions, leadership reviews, and communities of practice that build alignment, shared ownership, and consistent adoption across teams.

• Experience in IT operations, infrastructure, site reliability, service management, process transformation, or continuous improvement
• Experience working with manufacturing processes and operational technology environments
• Experience assessing support processes, identifying improvement opportunities, and using tools or data to drive measurable operational outcomes
• Experience influencing, coordinating, or leading cross-functional work across teams without direct authority
• Experience facilitating discussions, presenting information to leaders, and building alignment across diverse stakeholders
• Must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship

• Experience leading operating model, service ownership, or build-to-run transformation efforts
• Experience in IT service management and operating models, including ITIL, service ownership, Service Now, observability, monitoring, or cloud operations
• Lean, Agile, Dev Ops, Kanban, flow metrics, Theory of Constraints, or Lean Six Sigma experience or certification
• Experience applying automation or AI to improve operational excellence, reliability, standardization, or service outcomes
• Experience partnering with architecture, operations, cyber security, service portfolio, or manufacturing site teams to align standards and roadmaps

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Georgia-Pacific is among the world's leading manufacturers of tissue, paper-based packaging, cellulose, building products, and related chemicals. As a Koch company, we create long-term value by operating responsibly, efficiently, and with an unwavering focus on innovation. Headquartered in Atlanta, Georgia, we employ approximately 35,000 people. Learn more at

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