Technical Support
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-07-26
Listing for:
Synxglobal
Full Time
position Listed on 2026-07-26
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
SynXGlobal Inc. is one of the leading companies in our field in the area. We are hiring a talented Technical Support professional to join our team. If you're excited to be part of a winning team, SynXGlobal Inc.. is a great place to grow your career. You'll be glad you applied to SynXGlobal Inc.
Responsibilities for Technical Support- Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
- Act as the initial point of contact for all computer and system related concerns from clients or other employees
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Maintain a working log detailing all required system updates, as well as the date of completion
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Resolve technical issues related to network interruptions
- Actively update, maintain and monitor all aspects of computer networks
- A bachelor s degree in computer science or related technology field is preferred
- Industry-specific certification in relevant computer languages or software may be required
- 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Ability to prioritize and manage several milestones and projects efficiently
- Extensive experience working with different operating systems including Windows and Mac OS
- Accept constructive criticism and customer feedback regarding their experience with software or IT services
- Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
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