Technology Success Specialist

Our client is a growing franchisor supporting more than 300 locations nationwide. They are seeking a Technology Success Specialist to support the rollout of a new mobile platform and improve the overall technology experience for franchise owners.

• Support franchise owners using a new mobile business platform, Microsoft 365, Salesforce, and other applications
• Own support requests from initial contact through resolution
• Diagnose whether an issue is technical, process-related, or a user training need
• Proactively connect with franchise owners by phone or screen share when email is not effective
• Create help articles, FAQs, and other user-friendly resources
• Identify recurring issues and recommend process improvements
• Partner with Product, Development, Operations, and Training during technology rollouts
• Respond with urgency when system issues impact a franchise owner’s ability to serve customers

• Experience supporting SaaS platforms or business applications
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to learn new technology quickly and manage issues independently
• Microsoft 365 experience required
• Salesforce, Zendesk, franchise, automation, or AI tool experience is a plus

This is an excellent opportunity for someone who enjoys solving problems, working directly with users, and improving how technology support is delivered across a growing organization.

Occasional evening or weekend availability may be required for urgent issues or major technology rollouts.