Service Desk Analyst
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-07-27
Listing for:
IDR, Inc.
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
IDR is seeking a Service Desk Analyst to join one of our top clients in Georgia. This role is perfect for individuals who are ready to dive into a dynamic environment, providing essential technical support with minimal ramp-up time. If you are eager to be part of a growing organization and thrive in a collaborative, team-oriented culture, please apply today!
Position Overview/Responsibilities for the Service Desk Analyst:
- Deliver first-level technical support to internal customers through various channels, including phone, email, and online chat.
- Troubleshoot and resolve technical incidents, service requests, and problems, ensuring all interactions are documented in the service management system.
- Configure, install, and distribute hardware and software, supporting Windows operating systems and network hardware.
- Perform Active Directory user account management and troubleshoot Virtual Desktop Infrastructure (VDI) environments.
- Collaborate with the Service Desk Manager and team to ensure timely resolution of issues and contribute to additional projects as assigned.
Required Skills for Service Desk Analyst:
- High school diploma or equivalent with a minimum of 1 year of Service Desk experience.
- Proficiency in technical troubleshooting and analytical skills, particularly with Microsoft Windows and network connectivity.
- Experience with Active Directory, service management systems, and VDI environments is preferred.
- Excellent customer service and communication skills, with strong organizational abilities to manage multiple priorities.
- Ability to document technical issues accurately and adapt to new technologies in a fast-paced setting.
What's in it for you?
- Competitive compensation package
- Full Benefits;
Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row
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