Senior Help Desk Specialist

A well-established and growing organization is seeking a Senior Helpdesk Specialist on a direct hire basis. In this level 1 and 2 role, you will resolve end-user technical issues in order to provide the highest standard of helpdesk support. The ideal candidate has strong experience supporting Microsoft technologies, enjoys troubleshooting technical issues big and small, and takes ownership of problems from start to finish.

You will work closely with internal employees in a collaborative environment, supporting hw/sw, user access, and day-to-day IT operations. This is an excellent opportunity to join a stable company offering competitive compensation, strong benefits, and long-term career growth.

Requirements:

• 4+ years of Windows IT support experience, including Active Directory, Microsoft 365, Office applications, hardware/software support, and helpdesk ticketing systems.
• Hands-on experience desktops, laptops, and mobile devices.
• Proven ability to prioritize multiple support requests while delivering excellent customer service and clear technical communication.
• Reliable vehicle and can pass drug/background.