IT Service Desk Technician: Windows & M365 Pro
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-07-27
Listing for:
Software Technology, Inc.
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Systems Administrator
Job Description & How to Apply Below
Software Technology, Inc. is seeking an IT Help Desk professional to serve as the first point of contact for IT incidents and service requests.
You will deliver remote, phone, email, chat, and desk-side support to end users, resolving hardware, software, and network issues while upholding SLAs. You will log and categorize incidents in Service Now, follow ITIL practices, document resolutions, and help advance knowledge across the team.
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