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Hybrid Tier II Technical Support Engineer – Integrations
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-07-28
Listing for:
CallRail
Full Time
position Listed on 2026-07-28
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Call Rail is seeking a Technical Support Specialist (Tier II) to own escalations and complex integrations, bridging front-line support and engineering. You will investigate escalated tickets involving telephony, web script behavior, webhooks, API requests, and third-party integrations, documenting steps for clear handoffs.
The role emphasizes diagnostic thinking, knowledge sharing, and proactive communication with leadership, account managers, and sales.
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