Digital Content Strategist

Title:
Digital Content Strategist

Location:

Atlanta, GA (FF and Onsite from Day
1)
Duration:
Long Term Contract

• Strong expertise in creating clear, concise, and customer centric content for Digital and Care platforms within prepaid telecom environments.
• Proven experience writing content for prepaid customer journeys, including recharge, balance inquiry, validity, offers, usage alerts, and account management.
• Proficiency in developing content for multiple digital channels such as mobile apps, self-service portals, web platforms, chatbots, IVR prompts, and SMS notifications.
• Strong understanding of prepaid telecom terminology, products, plans, and customer life cycle flows.
• Experience designing UX aligned content including microcopy, error messages, tooltips, help text, and in app guidance.
• Ability to translate complex technical and business information into simple, easy to understand customer communications.
• Knowledge of content strategy, information architecture, and content lifecycle management.
• Experience collaborating with UX designers, Product Owners, Engineering, QA, Accessibility, and Analytics teams.
• Familiarity with content management systems (CMS) and digital publishing tools.
• Understanding of accessibility friendly content practices aligned with WAG standards (plain language, readable structure, inclusive tone).
• Experience writing regulatory compliant and privacy aware customer communications for telecom environments.
• Strong editing, proofreading, and content quality assurance skills.
• Ability to adapt content for multilingual and culturally diverse prepaid user bases.
• Familiarity with SEO and digital content optimization principles where applicable.
• Experience supporting Agile/Scrum delivery models and iterative content development.
• Ability to create and maintain content guidelines, tone of voice standards, and content libraries.
• Experience documenting content requirements, approvals, and version control as required under the SOW.
• Strong stakeholder communication skills to gather requirements and incorporate feedback efficiently.

• Strong expertise in creating clear, concise, and customer centric content for Digital and Care platforms within prepaid telecom environments.
• Proven experience writing content for prepaid customer journeys, including recharge, balance inquiry, validity, offers, usage alerts, and account management.
• Proficiency in developing content for multiple digital channels such as mobile apps, self-service portals, web platforms, chatbots, IVR prompts, and SMS notifications.
• Strong understanding of prepaid telecom terminology, products, plans, and customer life cycle flows.
• Experience designing UX aligned content including microcopy, error messages, tooltips, help text, and in app guidance.
• Ability to translate complex technical and business information into simple, easy to understand customer communications.
• Knowledge of content strategy, information architecture, and content lifecycle management.
• Experience collaborating with UX designers, Product Owners, Engineering, QA, Accessibility, and Analytics teams.
• Familiarity with content management systems (CMS) and digital publishing tools.
• Understanding of accessibility friendly content practices aligned with WAG standards (plain language, readable structure, inclusive tone).
• Experience writing regulatory compliant and privacy aware customer communications for telecom environments.
• Strong editing, proofreading, and content quality assurance skills.
• Ability to adapt content for multilingual and culturally diverse prepaid user bases.
• Familiarity with SEO and digital content optimization principles where applicable.
• Experience supporting Agile/Scrum delivery models and iterative content development.
• Ability to create and maintain content guidelines, tone of voice standards, and content libraries.
• Experience documenting content requirements, approvals, and version control as required under the SOW.
• Strong stakeholder communication skills to gather requirements and incorporate feedback efficiently.

• Provide content development services…