Senior Salesforce Business Analyst

** SR. SALESFORCE BUSINESS ANALYST
** We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
** About First Advantage
** First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.

Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.
** What You'll Do
** A successful
** Sr. Salesforce Business Analyst
** will play a crucial role in documenting and designing business processes within our systems, assessing their impact on core data and operations. A key aspect of success in this position will be the ability to provide quick and accurate evaluations of business processes for different teams within First Advantage.

This role requires close collaboration with all the stakeholders involved in a project to develop and enhance Salesforce solutions, incorporating AI, and automations. The Senior Salesforce Business Analyst will also work with various internal teams, including Customer Care, IT, GTM, and others, to create and implement innovative IT proof-of-concepts aimed at improving key performance indicators (KPIs) and return on investment (ROI) while facilitating business process automation.

The ideal candidate will have over 5 years of experience with Salesforce and a strong passion for delivering solutions that enhance efficiency and productivity across teams. Familiarity with additional platforms such as Docu Sign, Zoominfo, and Salesloft is also preferred.

This position is fully remote, but occasional travel may be required for training and team events.
** Responsibilities:**
* ** Serve as a SME Resource:
** Act as a subject matter expert in Salesforce process re-design activities, providing guidance and expertise to optimize workflows.
* ** Understand Salesforce Platform Configuration:
** Leverage knowledge of Salesforce tools—including Flows, Process Builder, Validation Rules, and Lightning App Builder—to collaborate with teams in designing efficient platform solutions.
* ** Analyze and Document Processes:
** Analyze, document, and communicate both system and business processes to ensure clarity and alignment across teams.
* ** Document Requirements Specifications:
** Create detailed documentation of functional, nonfunctional, and operational requirements to support solution development.
* ** Develop and Validate User Stories:
** Write user stories and perform technical reviews to validate requirements and ensure feasibility.
* ** Map Workflows and Processes:
** Document workflows and processes based on business requirements to support solution design and implementation.
* ** Support Metrics Reporting:
** Assist in the collection and reporting of metrics related to requirements and project performance.
* ** Design Salesforce Solutions:
** Contribute to the design of Salesforce solutions using best practices to drive measurable efficiencies across teams at First Advantage.
* ** Engage with Stakeholders:
** Proactively collaborate with managers and end-users to analyze project objectives and define capability requirements, including UI specifications, custom applications, and internal Salesforce interactions.
** What You Will Need to be Successful:
*** Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field. A Master’s degree is a plus.
* 5+ years of relevant experience in business analysis, process design,…