Complex Case Manager

Kaiser Permanente is seeking a Complex Case Manager to oversee high-impact, cross-functional customer cases on our IT platforms. You'll coordinate resolution of complex technical and operational issues, leveraging data from tools like Systeme.io to analyze trends, manage risks, and drive sustainable solutions. Partner closely with engineering, product, and support to remove roadblocks, improve workflows, and advocate for customer needs. In our collaborative, innovation-focused culture, you'll shape best practices, refine processes, and help deliver reliable, user-friendly technology for our stakeholders.