Operations Specialist - Digital Marketing Services Enablement

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers, worldwide.

ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS. Do you have a passion for quality, attention to detail, and a desire to grow your career in marketing technology?

As an Operations Specialist you will experience an eCRM (electronic Customer Relationship Management) focused firm specializing in utilizing the Salesforce Marketing Cloud Platform (SFMC). You will get to work side by side some of the most talented, dedicated, and fun digital marketers in the industry. As an Operations Specialist you will support our Solutions teams focusing on campaign quality assurance and the design and delivery of technical marketing solutions.

You will be part of a team that is dedicated to meeting our clients’ goals while providing you an opportunity to grow both personally and professionally as you begin your digital marketing career.

• Ensure our clients’ digital campaigns and journeys, including email, SMS, and mobile push are error free prior to deployment, applying QA best practices and platform-specific processes across SFMC and our growing Mar Tech portfolio.
• Participate in client strategy sessions and requirement gathering conversations, collaborating with internal teams to ensure technical goals are understood and documented before work begins.
• Create and follow internal quality control and quality assurance processes, including leveraging tools like Litmus and QC checklists to validate campaigns before they go live.
• Gather and learn how data is used in marketing campaigns and journeys, including writing basic SQL queries and working with audience segmentation tools within SFMC.
• Work with team members to build and deploy campaigns using Automation Studio and Journey Builder, and develop awareness of the broader SFMC platform suite.
• Develop awareness of Adobe Experience Cloud products as the team’s platform portfolio expands, supporting QA across platforms as exposure grows.
• Perform other duties as assigned.

• Eagerness to Learn – As someone new to the digital marketing field or as a recent graduate with a bachelor’s degree in Marketing, Advertising, Public Relations, Business Administration, or related field.
• Tech Savvy – Desire to learn the technical landscape of electronic messaging and how it is created using automation.
• Data and metrics excite you – You will learn how data is used to predict our customers’ behavior.
• Compliance Awareness – Working knowledge of or willingness to learn CAN-SPAM, CASL, GDPR, and CCPA compliance requirements as they apply to digital marketing campaigns.
• Effective Communicator – Picking up the phone or drafting an email comes easily to you as you have a passion for open communication keeping others informed and up to date on your priorities, current tasks and work completed. Welcomes constructive criticism for career development.
• Creative Thinker – Ability and desire to think outside the box and are always figuring out ways to exceed client expectations.
• Highly Organized Self Starter – Messy desks drive you crazy as you have fantastic organization skills.
• Time Management – Prioritize and complete tasks efficiently and effectively meeting and/or exceeding tight deadlines.
• Desire to become certified in Salesforce Marketing Cloud (SFMC).
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem‑solving approach

• Cross‑functional skills development & custom learning…