Field Service Engineer

Field Service Engineer

Atlanta, Georgia | Field-Based | ~70% Travel

At Dentistry for Children, technology keeps our practices running so our teams can focus on what matters most: our patients. We're looking for a Field Service Engineer to serve as a mobile technical expert, providing hands‑on support for complex desktop, network, and application issues across our Atlanta-area locations. This role is a critical field-based escalation point for our Tier 2 End User Support team, ensuring seamless, fast resolution of critical incidents that keep our offices up and running.

• Serve as the on‑site technical expert for complex desktop, network, and application issues that require hands‑on troubleshooting
• Act as the field‑based escalation point for our Tier 2 End User Support team, resolving critical incidents that can't be solved remotely
• Diagnose and repair hardware, network, and connectivity issues across multiple practice locations
• Collaborate closely with Tier 2 support to ensure smooth handoffs, clear communication, and fast incident resolution
• Install, configure, and maintain desktop systems, network equipment, and related infrastructure
• Document incidents, resolutions, and recurring issues to support continuous improvement
• Build strong working relationships with practice staff, providing responsive, professional on‑site support

• Associate's degree in Computer Science, Information Technology, or a related field
• Minimum 3 years of relevant industry experience, or an equivalent combination of education and experience
• Strong hands‑on troubleshooting skills across desktop, network, and application environments
• Experience supporting or collaborating with a help desk / end user support team
• Excellent communication skills and a customer‑service mindset
• Valid driver's license and clean driving record
• Ability to travel approximately 70% of the time within the Atlanta‑area territory
• Comfortable working independently and managing a flexible, field‑based schedule

• Be part of a mission‑driven organization helping children build a lifetime of healthy smiles
• Competitive salary plus travel compensation
• Health, dental, and vision benefits
• 401(k)
• A supportive, collaborative team culture

Location:

Atlanta, GA (field-based, servicing area practice locations)

If you're a hands‑on technical problem-solver who wants your work to make a real difference for kids and families, we'd love to hear from you.