Customer Engineer

Customer Engineer

Our client is a cutting-edge SaaS-based solution technology offering company that delivers innovative technology for large product-driven customers. Because of their growth, we are seeking an experienced Customer Engineer. Do you consider yourself a great customer or user-facing Technical Support Engineer or Solutions Consultant? If so, our client is interested in you. Our client has a successful SaaS-based platform for its customers, and they are seeking a Customer Engineer for its Technical Support Team.

Responsibilities:

• Provide technical support to customer questions in our ticketing system, via email and on interactive calls
• Use experience with tech support to troubleshoot end user computer systems
• Provide post-sales support for customers
• Consult with existing customers on business and technical requirements, with a focus on Cloud solutions
• Leverage experience with ecommerce and/or retail systems to deploy software and solutions to cloud infrastructure in a repeatable way
• Knowledge of RDBMS a plus

Requirements:

• BS in Computer Science, Information Technology or similar field or 2 plus years experience working as a Customer Support engineer.
• Experience with SaaS technology
• Good understanding of MySQL or any other RDBMS
• Experience interacting with clients.
• Experience with Ecommerce or retail systems a plus

Vector is an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.