Digital Marketing & Customer Experience Dir

Overview Company Overview

Built on a solid, family foundation, we’ve been building homes across the United States for more than 25 years, but our history started way before that in the 1600s with an English builder named George Beazer. Nine generations later, the Beazer family and name continues to stand for quality homebuilding, craftsmanship, and innovation. Our focus is on individual communities. We strategically build each community to be near places that our customers care about, so that a home is more than a house.

The Director of Digital Marketing & Customer Experience is accountable for Beazer’s end-to-end digital customer experience and the intelligence that powers it. This role owns how customers experience Beazer across b.com, email, and SMS, and how analytics and AI are used to improve relevance, clarity, and performance over time. This leader sets the vision, standards, and strategy for Beazer’s digital ecosystem—ensuring experiences are intuitive, differentiated, and measurable—while leading a team responsible for digital execution, lifecycle messaging, and analytics.

The Director translates data and emerging capabilities into practical decisions that improve customer confidence and business outcomes.

• Serve as the executive owner of b.com as Beazer’s digital front door, defining experience vision, standards, and performance expectations
• Lead digital roadmap, prioritization, and optimization strategy in partnership with IT and Brand to ensure experiences clearly communicate value and guide customers to action

• Own email and SMS as lifecycle experience channels, defining standards for cadence, personalization, tone, and fatigue management
• Ensure lifecycle messaging reinforces and integrates with digital and in-person experiences rather than fragmenting the customer journey
• Maintain accountability for experience quality and performance contribution across lifecycle channels

• Own digital conversion performance across key customer funnel stages (visit to lead to appointment to sale) in partnership with Sales and Brand
• Define conversion benchmarks, prioritization, and improvement roadmap
• Ensures alignment between traffic-driving efforts (Brand/Paid Media) and on-site conversion experience
• Drive continuous improvement in lead quality, friction reduction, and customer progression

• Establish enterprise measurement frameworks across b.com, email, and SMS to evaluate customer journey performance and business impact
• Lead journey analysis, performance diagnostics, and insight generation to inform marketing, customer experience, and sales decisions
• Advance the organization from reporting to decision intelligence by translating analytics into actionable recommendations

• Own the responsible application of AI across digital experience, messaging, and analytics
• Identify and prioritize high‑value AI use cases including personalization, segmentation logic, optimization, and insight generation
• Establish AI governance, guardrails, and prioritization in partnership with IT and data teams

• Serve as the senior business owner of Beazer’s strategic partnership with Salesforce Marketing Cloud
• Ensure Salesforce supports lifecycle strategy, data integration, analytics, and AI enablement
• Partner with Marketing Automation on roadmap direction and platform evolution

• Own marketing technology strategy, integration priorities, and data model direction in partnership with IT
• Ensure tools, platforms, and data flows support scalable personalization, measurement, and optimization
• Drive vendor prioritization and capability roadmap aligned to business impact

• Own digital experimentation strategy and governance across web and lifecycle channels
• Establish testing roadmap, prioritization framework, and velocity expectations
• Ensure structured A/B and multivariate testing informs experience, messaging, and conversion improvements
• Embed a test-and-learn culture across the…