Implementation Manager

About the Role

Pay Mitto is looking for an Implementations Manager to own the onboarding and go-live process for our clients, from contract signature through production launch. You will run day-to-day implementation projects for a portfolio of financial institution (FI) clients, coordinating with engineering, compliance, and client success, and serving as the point person when things get complicated.

You will spend your days moving between client-facing meetings, internal standups, and hands-on problem solving with engineering and vendor partners (Q2, SoCure, Sardine, and similar platforms). We are searching for someone who is equally comfortable running a structured project plan and diving into a technical escalation to figure out what is actually going wrong.

• Own a portfolio of concurrent FI client implementations, each with its own timeline, configuration requirements, and stakeholder group.
• Run client-facing implementation meetings, set and manage expectations on timelines, and keep projects on track against committed go-live dates.
• Translate client requirements into configuration and testing plans, working across data audits, funds flow, compliance setup, reconciliation, and UAT.
• Identify when a delay is a configuration issue versus a platform or vendor issue, and route it to the right owner quickly.
• Draft and send clear client communications, including status updates, delay notices, and go-live confirmations.
• Balance team workload across projects and flag capacity constraints to leadership before they become client-facing problems.

• Partner with engineering and the SDK team to scope, prioritize, and track fixes for implementation-blocking bugs.
• Work with Compliance and Risk on vendor scoping questions (for example, fraud decisioning or KYC vendor coverage for a given client tier).
• Coordinate with Client Ops and IT on environment setup, sandbox and production configuration, and ticket handoffs.
• Escalate vendor-side issues (KYC, fraud, banking rails) to the right partner contact and track resolution.

• Maintain and improve internal implementation playbooks, configuration guides, and templates.
• Keep the implementations wiki and reference materials current as processes evolve.
• Identify recurring bugs or gaps and turn them into process fixes rather than one-off workarounds.

• 7+ years of project management or implementation experience, ideally in fintech, payments, or a B2B SaaS environment with enterprise clients.
• Experience managing multiple concurrent client-facing projects with competing deadlines.
• Comfort working directly with engineering teams on technical issues, even without a coding background.
• Strong, clear written and verbal communication, especially when delivering a delay or a hard update to a client.
• Experience with financial institutions, banking, or cross-border payments is a strong plus.
• PMP or similar certification is a plus but not required.

• First 90 days: You have a working knowledge of the active client portfolio, know the team and key cross-functional partners, and are running standups independently.
• First 6 months: Client go-lives are on track or you can clearly explain why not, and the team has a documented, repeatable escalation path for the most common technical blockers.
• Ongoing: Client relationships stay healthy through inevitable technical bumps because communication is proactive, not reactive.

Pay Mitto is an Atlanta-based fintech company focused on cross-border payments and remittances. We work with financial institutions and partners around the world to move money reliably and compliantly, which means our implementation work sits right at the intersection of client relationships, engineering, and regulatory complexity.