SaaS Governance & Operations Analyst
Job in
Atlanta, Fulton County, Georgia, 30301, USA
Listed on 2026-08-07
Listing for:
NTT DATA
Full Time
position Listed on 2026-08-07
Job specializations:
-
IT/Tech
Change Management, Business Systems & Technology Analysis, IT Business Analyst -
Business
Change Management, Business Systems & Technology Analysis
Job Description & How to Apply Below
SaaS Governance & Operations Analyst
Our client is seeking a SaaS Governance & Operations Analyst to lead delivery governance, Lean Agile tracking, and operational oversight for SaaS platforms. This role ensures all work is structured, tracked, auditable, and delivered predictably, with a strong focus on Azure Dev Ops (ADO), reporting, and cross-team coordination.
Key Responsibilities
- Manage application-specific change requests, release coordination, and maintenance tracking
- Own Azure Dev Ops (ADO) Lean Agile methodology, structure, and backlog management (creating/managing epics, features, user stories, tasks, and bugs – monitoring and updating all team documentation accordingly)
- Translate ad hoc communication, meetings, and operational updates into structured tracking and reporting
- Facilitate daily standups, cross-functional syncs, and program-level reporting
- Maintain governance documentation, operational procedures, and audit artifacts
- Manage SOX controls, internal and external application-level audit tracking, and evidence readiness
- Develop and maintain metrics, dashboards, and executive reporting
- Drive process improvement and operational standardization initiatives
Required Qualifications
- 8+ years of strong experience coordinating SaaS operations, governance, or program delivery
- 8+ years of advanced experience with Azure Dev Ops (ADO)
- 8+ years of advanced proficiency in Microsoft Suite (Excel, PowerPoint, Word, Teams, SharePoint)
- 8+ years of experience with Agile/SAFe frameworks and backlog management
- 8+ years of strong written and verbal communication and organizational skills
Preferred Qualifications
- Experience with audit/compliance (SOX, SOC, control frameworks)
- Experience supporting vendor-managed SaaS platforms (e.g., HRIS, payroll)
- Experience building dashboards and metrics frameworks
Core Competencies
- Adaptability in evolving environments
- Strong collaboration across business, technical, and vendor teams
- Self-starter with high accountability
- Ability to prioritize in real time across multiple work streams
- Strong attention to detail and audit readiness mindset
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