Senior Engineer, IT System Operations

Work with a Top 20 CPA and advisory firm that Accounts for Anything. Aprio has 40 U.S. office locations, as well as international office locations and more than 3,200 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them.

Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Join Aprio's Information Technology team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Manager, IT System Operations to join their dynamic team.

The Service Now CMDB & IT Asset Management Engineer is responsible for the design, implementation, governance, and continuous improvement of Aprio's Configuration Management Database (CMDB) and IT Asset Management (ITAM) practice within Service Now. Reporting to the Manager, IT Systems Operations, this role ensures that configuration and asset data is accurate, complete, and trusted — providing the foundation for Incident, Problem, Change, and Service Management, and supporting the firm's security, compliance, and cost-management objectives.

This position plays a central part in Aprio's ITSM platform modernization, including the implementation and ongoing administration of Service Now and the migration of configuration and asset data from the firm's current Solar Winds environment. The engineer will establish automated discovery and reconciliation across the firm's endpoint, security, and observability tooling to deliver a single, authoritative source of truth for IT assets and configuration items.

• Design, build, and maintain the CMDB in alignment with the Service Now Common Service Data Model (CSDM), including CI classes, attributes, and relationships.
• Establish and enforce CMDB governance — data ownership, CI lifecycle states, naming conventions, and CMDB health policies covering completeness, correctness, and compliance.
• Monitor CMDB health through dashboards and KPIs; identify and remediate duplicate, orphaned, stale, and misclassified configuration items.

• Configure and maintain Service Now Discovery, MID Servers, and Service Graph Connectors to automatically populate and update configuration items.
• Build and manage integrations that ingest and reconcile asset and configuration data from sources such as Microsoft Intune, Sentinel One, and Dynatrace into the CMDB.
• Administer the Identification and Reconciliation Engine (IRE), reconciliation rules, data source precedence, and transform maps to prevent data conflicts and preserve data integrity.

• Own the hardware and software asset lifecycle — from request and procurement through deployment, maintenance, and retirement or disposal.
• Administer Hardware Asset Management (HAM) and Software Asset Management (SAM Pro), including software models, license entitlements, allocation, reclamation, and license compliance.
• Manage contracts, warranties, purchase orders, and vendor/publisher data; track asset costs and support software true-ups, renewals, and audits.

• Define and operate reconciliation processes across endpoint management, security, and observability platforms to maintain a single source of truth as data transitions from Solar Winds to Service Now.
• Develop data normalization routines, audit checks, and exception handling; measure, report, and continuously improve data quality metrics.

• Partner with Incident, Problem, and Change Management to ensure CI relationships accurately support impact analysis, blast-radius assessment, and change risk evaluation.
• Support service mapping and the definition of business services, application services, and their dependencies.

• Build reports, dashboards, and Performance Analytics to surface CMDB health, asset compliance, and lifecycle KPIs for IT leadership and stakeholders.

• Ensur…