Engagement Director

Worker Type: Hybrid in Atlanta/Houston/ or Chicago

• Experience supporting large enterprise brands, preferably in an agency or consulting environment (agency experience preferred over exclusively in-house).
• Experience managing multiple concurrent work streams, complex stakeholder groups, and rapidly changing priorities.
• Comfortable operating in a fast-paced environment requiring frequent context switching between strategy, execution, and client management.
• Demonstrated ability to influence senior stakeholders and navigate complex organizational structures.
• Strong executive presence with the ability to communicate confidently with enterprise clients.

• Financial services or banking experience preferred
• Experience supporting large, regulated organizations with multiple business units and executive stakeholders
• Familiarity with enterprise digital transformation or omnichannel marketing engagements

• Polished and professional
• Consultative and relationship-oriented
• Diplomatic in challenging conversations while still driving accountability
• Able to adapt communication style to executive audiences
• Comfortable leading clients while remaining collaborative
• Confident without coming across as overly blunt or informal

Specific platform experience is not required, but candidates should have familiarity across a modern enterprise digital technology stack. Ideally see some overlap in areas such as:

• Salesforce ecosystem (Marketing Cloud, CRM, Data Cloud)
• Enterprise CMS/DXP platforms (Optimizely preferred; Adobe Experience Manager, Kentico, etc.)
• Analytics, personalization, digital marketing technology
• AI transformation, AI enablement, or AI-driven marketing initiatives

• Primary client contact, providing short and long-term strategic counsel, as well as overall fiscal responsibility for the account, including comprehensive budget tracking and management.
• Manage a marketing program, lead/define marketing strategies, and guide the vision across core marketing technology investments and integrations for clients at an enterprise-roadmap level.
• Effectively manage full project life cycles, create and maintain detailed project plans and reports according to the client's SDLC process that communicate tasks, milestone dates, status, and resource allocations.
• Facilitate client stakeholder working sessions and interviews in order to elicit and document business, non-functional, functional, and technical requirements, as well as project KPIs.
• Act as Agile Product Owner by leading Agile SCRUM ceremonies, including but not limited to backlog refinement, sprint planning, sprint retrospectives, and training.
• Act as client relationship manager, serving as the point of contact for escalations and ad hoc needs.
• Provide strategic oversight and support of the technology and systems used within the client’s ecosystem, including recommendations on how systems should be integrated and utilized in support of their business goals.