WMS Solution Design Lead

Job Title:WMS Solution Design Lead

Job Location:Atlanta, GA, United States (Onsite/Hybrid)

Job Type:Full-time, Permanent

Hiring Timeline: Immediate

Reporting Line:Co-Founder & COO

Travel Expectations:Up to 50% travel, based on customer requirements.

Existing Vacancy: Yes

Final date to receive applications:Open until Filled

Salary Range: 115K – 135K USD per year (negotiable)

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.

We work at the intersection of strategy, operations, and technology where wesolvecomplex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.

Our teams combine deep domainexpertisewith strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.

If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves,thisistheplace where your skills and judgment trulycome to life.

A strategic enterprise client has given feedback that solutions delivered to date solve the immediate problem butdon'tproactively surface alternative approaches with clear tradeoffs. This role owns that gap: leading new customer onboarding and scale upgrade initiatives, andacting as the techno-functional lead who brings multiple solution options, live demos/POCs, and informed recommendations to the client — rather than a single prescribed fix.

• Lead new customer onboarding and the scale upgrade project for the account as a techno-functional owner

• Translate client requirements (new interfaces, EDI,Receiving/Put-away, Wave templates, Picking, Packing and Shipping) into multiple solution options rather than a single fix

• Present pros/cons and demos/POCs for eachoptionso the client can make an informed decision

• Techno-functional background in WMS (Manhattan Scale) with solution design experience

• Experience across multiple 3PL sites/facilities — not just a single-site background

• Demonstrated ability to build and present POCs/demos comparing multiple solution paths

• Strong client-facing communication and presentation skills

• Experience leading WMS implementations, upgrades, or large enhancement programs

• Ability to conduct business process workshops and requirement-gathering sessions

• Ability to create functional specifications and design documentation

• Ability to provide effort estimations and implementation recommendations

• Ability to partner with technical teams to ensure successful solution delivery

• Ability to present proposed solutions to operational and executive stakeholders

Prior experience leading new customer onboarding or scale upgrade projects; EDI or complex interface design exposure

• Lead new customer onboarding and scale upgrade projects for the account

• Translate client requirements into multiple solution options with pros/cons

• Build and present POCs/demos to support client decision-making

• Act as the primary techno-functional point of contact for new initiatives on the account

• Conduct business process workshops and requirement gathering sessions

• Support scale upgrade and modernization projects

• Create functional specifications and design documentation

• Provide effort estimations and implementation recommendations

• Partner with technical teams to ensure successful solution delivery

• Present proposed solutions to operational and executive stakeholders

• Ramp up on the account, current systems, and key stakeholder relationships

• Lead the first new customer onboarding or scale upgrade workstream

• Deliver the first options-based solution proposal (multiple paths with pros/cons) to the client

• Fully own solution designand SCALE WMS implementation for new initiatives on the account

• Demonstrate a repeatable ability to present multiple options with clear tradeoffs to the client

• Number of options-based solution proposals delivered (vs. single-fix recommendations)

• Client satisfaction/feedback on solution presentations and demos

• Time from requirement gathering to solution proposal delivery

• Onboarding/scale upgrade milestone adherence

• Quality and completeness of functional specifications and design…