PagerDuty Engineer

Roles & Responsibilities

Own end-to-end Pager Duty platform configuration, including services, escalation policies, on-call schedules, event rules, notification profiles, and integrations.

Design and implement urgency and routing models aligned with business criticality and incident severity.

Configure time-based routing to prevent non-critical alerts from triggering unnecessary out-of-hours pages.

Implement intelligent alert grouping and event orchestration for high-volume services.

Drive enterprise-wide alert noise reduction across integrated monitoring sources.

Define and maintain event rules for suppression, deduplication, priority downgrades, and routing.

Implement flap detection and alert consolidation for repetitive CI/service alerts.

Configure maintenance-window integrations for automated alert suppression during planned changes.

Maintain transparency, reporting, and governance for suppressed alert classes.

Design and manage on-call schedules, including follow-the-sun coverage and rotation policies.

Audit and optimize alert routing to ensure accurate first-responder assignment.

Build and maintain an incident runbook library with linked diagnostics and remediation actions.

Manage integrations with upstream monitoring tools, including APM, infrastructure monitoring, cloud platforms, schedulers, and webhooks.

Collaborate with monitoring SMEs, including Dynatrace and Sev One teams, to ensure end-to-end alert pipeline alignment.

Manage Pager Duty–Service Now integration, including incident creation, updates, synchronization, and lifecycle management.

Troubleshoot event ingestion, routing, notification, and integration issues.

Continuously improve incident response processes, alert quality, and operational reliability.

Required Technical Skills

Strong hands-on experience with Pager Duty administration and configuration

Expertise in Services, Escalation Policies, On-Call Schedules, Event Rules, Notification Profiles, and Integrations

Strong experience with event orchestration, alert grouping, suppression, deduplication, and prioritization

Experience designing urgency and alert-routing models based on business criticality

Experience with Service Now and enterprise monitoring integrations

Knowledge of monitoring platforms such as Dynatrace, Sev One, APM, infrastructure, cloud, and scheduler tools

Strong understanding of webhooks, APIs, event pipelines, and incident lifecycle management

Strong troubleshooting and alert-noise reduction skills

Preferred Qualifications

Experience supporting large-scale enterprise Pager Duty environments.

Experience with Pager Duty APIs, webhooks, and automation.

Strong understanding of ITIL incident management and enterprise operations.

Experience developing alerting standards, governance, and operational dashboards.

Excellent analytical, troubleshooting, and stakeholder management skills.