Senior Analyst, Systems Operations

Overview

The New York Stock Exchange (NYSE), part of Intercontinental Exchange (NYSE:ICE), is the world's largest equities exchange and a defining name in global markets. Our Systems Operations team keeps that market running, engineering and supporting the technology platforms that connect companies around the world to capital and derivative markets. With a leading-edge approach to developing technology platforms, we have built market infrastructure in all major trading centers, offering customers the ability to manage risk and make informed decisions globally.

We're looking for motivated, results-oriented people to join our team.

The New York Stock Exchange (NYSE), part of Intercontinental Exchange (NYSE:ICE), is the world's largest equities exchange and a defining name in global markets. Our Systems Operations team keeps that market running, engineering and supporting the technology platforms that connect companies around the world to capital and derivative markets. With a leading-edge approach to developing technology platforms, we have built market infrastructure in all major trading centers, offering customers the ability to manage risk and make informed decisions globally.

We're looking for motivated, results-oriented people to join our team.

• Serve as a senior escalation point for complex, high-impact client and platform issues, providing expert-level troubleshooting across NYSE trading platforms and market data services
• Take ownership of high-severity production incidents end-to-end, driving rapid restoration, clear stakeholder communication, and comprehensive post-incident review
• Lead root-cause analysis efforts using Service Now incident and problem records, and drive corrective action items through to closure
• Establish and reinforce best practices for Incident, Problem, and Change Management within Service Now
• Lead large operational projects independently, providing structured, concise status updates to management and stakeholders
• Identify systemic gaps in operational procedures and drive improvements that increase platform reliability, using monitoring data from Big Panda and related tooling to inform priorities
• Coordinate with third-party vendors and internal business units on complex, multi-team resolution efforts spanning trading, connectivity, and market data platforms
• Actively train and mentor team members, serving as the go-to platform expert for junior and mid-level analysts
• Prepare and maintain high-quality documentation, including escalation procedures and troubleshooting runbooks for core trading and market data platforms
• Contribute to team hiring and onboarding as a subject-matter expert and technical interviewer

• 3-5+ years of experience in production support, IT operations, or systems operations, preferably in financial services or exchange/trading environments
• Subject-matter expert on several platforms or technologies used by the team (e.g., trading systems, Service Now, Big Panda, or equivalent monitoring/ITSM tooling)
• Demonstrated ability to lead projects independently, with direct accountability to management for outcomes and timelines
• Track record of owning critical deliverables with minimal oversight in a fast-moving, high-availability environment
• Experience actively training and mentoring team members, with the credibility to be a go-to technical resource
• Strong working knowledge of Incident, Problem, and Change Management practices in a production environment

• Bachelor s degree in Information Technology, Computer Science, or equivalent professional experience
• ITIL Foundation certification or equivalent
• Hands-on experience with Big Panda, Splunk, Service Now, or similar monitoring and ITSM platforms
• Exposure to automation tooling (e.g., scripting, workflow automation) to reduce manual operational toil
• Experience working in cloud or virtualized infrastructure environments
• Knowledge of or experience with the FIX protocol is a plus

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.