Technical Customer Service Representative
Listed on 2026-08-21
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IT/Tech
HelpDesk/Support, Technical Support, Computer Repair / Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Computer Repair / Support
Entry-Level Technology And Customer Support Role
This is an excellent entry-level opportunity for someone looking to start a career in technology and customer support. While this is not a highly technical IT position, it provides valuable hands-on experience supporting mobile users, troubleshooting common device issues, and developing customer service skills that translate well into future IT and help desk roles.
You will join a structured training program and work within a customer support environment, assisting users with wireless service and device-related issues while delivering an exceptional customer experience.
What You'll Gain
- Front-line technical support experience
- Strong customer service and communication skills
- Exposure to mobile device troubleshooting (iOS and Android)
- Experience working in a structured technology support environment
- A pathway into future IT support, NOC, and service desk opportunities
Responsibilities
- Serve as the first point of contact for customers experiencing wireless service or device-related issues
- Assist customers with device setup, SIM activation, call, text, and data service concerns
- Follow established troubleshooting procedures and support workflows
- Guide customers through basic troubleshooting steps, including:
Network setting resets, APN updates, SIM card reinsertion, device reboots, and account verification - Escalate more complex issues involving provisioning, network outages, number porting, or advanced device problems
- Answer customer questions regarding service plans, device compatibility, and available features
- Accurately document customer interactions within ticketing and CRM systems
- Provide clear, professional, and patient communication to customers of varying technical skill levels
- Adhere to quality, compliance, and performance standards
* Please note:
This is a 100% onsite role, Monday-Friday, and no exceptions will be made. Please do not apply to this posting if you're not already local to Metro ATL and willing to work 100% onsite.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).