Technical Product Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Role Responsibility:

• Technical Product Managers at U.S. Bank oversee the strategic product management for an assigned technical product line(s) in support of the Enterprise organization’s goals and market needs. Engages with key stakeholders to define, document, and prioritize features; ensures delivery of marketable capabilities for all U.S. Bank engineering teams while collaborating with agile teams. As a Technical Product Manager, you will:

• Aligns the strategic vision with cross-functional stakeholders to shape outcome-based product roadmap, product risk, investment areas and success measures.

• Drives product development with ownership of backlog and actively engages cross-functional stakeholders to enable faster speed to market.

• Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.).

• Owns all engagement for assigned technical portfolio regarding the SDLC, e.g., adoption, collaboration.

• Develops, analyses, monitors, and reports on performance metrics from internal and external sources to identify key trends and opportunities for continuous improvement.

• Uses performance metrics to drive towards progress on identified strategies and initiatives.

• Leverages OKRs (Objectives and Key Results) to drive roadmap priorities

Basic Qualifications

• Technical Product Management experience

Preferred Skills/Experience

• Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators design systems, service blueprints, and reusability
• Technical know-how understands the product technical architecture and understands the economics of technical investments
• Demonstrates deep understanding of target customer through internal/external research (e.g., creation of personas, story maps, product chartering/mapping experience)
• Strong collaboration with software engineers to execute product vision and roadmap
• Preferred skills: product strategy, vision and planning, product discovery, product development, agile ways of working, enterprise technical alignment and performance measurement and optimization
• Hands-on knowledge of Amazon Connect or enterprise contact center platforms.
• Understanding of IVR design, contact flows, call routing, and customer experience optimization.
• Knowledge of AWS cloud services, APIs, integration patterns, and microservices architectures.
• Familiarity with conversational AI, Generative AI, NLP, and intelligent automation solutions.
• Understanding of authentication technologies, MFA, identity verification, and fraud detection platforms.
• Knowledge of Service Now, CRM, knowledge management systems, and enterprise support operations.

Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement…