Senior Onboarding Manager

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Join to apply for the Senior Onboarding Manager role at Rydoo

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A global fintech scale-up on a mission to make spend management the easiest part of your day.

For too long, managing expenses has been a tedious, time-consuming task. Rydoo is changing that. Our intuitive, user-focused app, powered by smart OCR technology, helps businesses save time and money with just a few clicks and photos.

We’re not just building software; we’re rethinking how spend management should work. With a product-first mindset, a passion for great UX, and a commitment to innovation, we’re empowering thousands of companies, and their people, to work smarter every day.

RYDOO IN A SNAPSHOT

• Ambitious international team (150+ Rydoo’ers and growing)
• 33 nationalities speaking over 15 languages
• 6 offices across 3 continents
• Easy-to-use spend management app available on iPhone and Android
• Supporting over 10,000+ clients and 1 million+ users worldwide
• 4.4 employer score on Glassdoor

The Role

We are seeking a dynamic and results-driven professional to join our Onboarding team. As a Senior Onboarding Manager you will play a crucial role in the first value we bring to our customers, translating their needs into Rydoo and creating value early in the customer journey.

Key Responsibilities

• Serve as the primary point of contact for new customers, guiding them through the onboarding process and ensuring a smooth transition onto Rydoo.
• Assist customers in setting up and configuring their accounts, including roles, permissions, and integrations, to align with their business requirements.
• Conduct product training sessions to educate the admin on platform features, functionalities, and best practices for optimal usage.
• Develop and maintain onboarding documentation, tutorials, and knowledge base articles to facilitate self-service and empower customers to onboard independently.
• Collaborate with sales, product and other teams in CSM to ensure an optimal customer journey for our clients. Set the tone for a long lasting relationship with our clients.
• Practicalities:
• You'll be reporting to the Head of Onboarding, who is based in Belgium
• You'll be part of the CSM team
• Location:
  
  Atlanta, GA

Requirements

• Customer Focus: Demonstrated ability to solve complex business challenges while prioritizing the customer experience.
• Technical Affinity: A strong understanding of cloud-based applications and the ability to translate technical concepts into practical solutions.
• Communication: Fluent spoken and written command of English. Proficiency in Spanish and/or Portugese is a significant plus.
• Results-Driven: A proactive, goal-oriented mindset with a “whatever-it-takes” attitude.
• Team Player: Compassionate, selfless, and committed to contributing to a collaborative team environment.
• Prior experience: 2+ years experience in onboarding, customer success or relationship management is highly desirable.

Next to our amazing team, informal & international company culture, and our mission to become the #1 spend management tool worldwide, we offer some great perks:

• Competitive compensation package
• Health Insurance
• 401K Plan
• Travel Insurance
• Equipment:
• Company phone will be provided
• Phone subscription:
  The employee can choose a provider and expense it, Rydoo covers up to $150 / month
• Company laptop will be provided
• Learning & Development Budget: 1,000 USD per year
• 28 vacation days per year
• A diverse, global team with 33+ nationalities
• Fantastic onboarding program for all new Rydoo’ers

Check us out

Glassdoor:
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Join Rydoo and leave your mark on the future of Expense Management – Ready to join?

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Strategy/Planning, Project Management, and Administrative
• Industries Financial Services and Software Development

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