CloudOps Engineer

Description

Infor is looking for a Senior Cloud Ops Engineer with deep expertise in cloud networking, AWS cloud infrastructure, and VPN technologies. This role sits at the intersection of networking and cloud engineering, with a primary focus on designing, implementing, and maintaining secure, high-performance network architectures across hybrid and cloud-native environments. Success in this role requires strong ownership, problem-solving ability, and a commitment to automation, reliability, and security best practices.

Department: SaaS

Location: Atlanta

• Support customers across the U.S. by maintaining reliable network environments and participating in an on-call rotation to ensure rapid response and system uptime
• Partner directly with customers and their network teams to troubleshoot issues, resolve escalations, and optimize performance
• Design, deploy, and maintain enterprise network architectures across AWS and hybrid environments, including routing, firewalls, VPNs, and segmentation
• Monitor network performance (latency, throughput, packet loss), lead incident response, and perform root cause analysis to prevent future issues
• Architect and manage AWS networking services (VPC, Transit Gateway, load balancers, DNS), ensuring security, scalability, and compliance
• Drive automation and efficiency through infrastructure as code, CI/CD pipelines, and scripting, while contributing to observability and monitoring improvements

• Experience in network engineering, cloud infrastructure, or Dev Ops roles within enterprise environments
• Experience engaging directly with customers to gather requirements, lead technical discussions, and design network solutions, including whiteboarding and collaborating on architecture decisions
• Hands‑on expertise with AWS networking, including VPC, Transit Gateway, Direct Connect, VPC Endpoints, and hybrid architectures
• Experience with advanced networking protocols and concepts, including TCP/IP, DNS, BGP, IPsec, TLS, routing, segmentation, and firewall design
• Experience designing and managing VPN solutions at scale (site-to-site and client VPN), including troubleshooting complex connectivity issues
• Proficiency with infrastructure as code and automation, using tools such as Terraform, Cloud Formation, and CI/CD platforms (Git Hub Actions, Git Lab CI, Jenkins)
• Experience across Linux and Windows networking environments, using tools such as tcpdump, trace route, mtr, and Wireshark, along with exposure to enterprise network hardware (Cisco, Fortinet, Palo Alto, etc.)
• Must be willing to work 3 days per week in the office
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or sponsorship now or in the future

• AWS Networking and/or Solutions Architect certification
• Familiarity with zero‑trust network architectures and SASE frameworks
• Experience with multi‑region or global network architectures
• Familiarity with compliance frameworks (SOC 2, HIPAA, PCI‑DSS) as they relate to network controls

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real‑world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business‑wide digital transformation.

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self‑actualization.

We have a relentless commitment to…