Information Technology Infrastructure Engineer

Leading The Way (LTW) is a Christian media ministry committed to the proclamation of the whole counsel of God. Uniquely equipped to reach a global audience through its offices in the USA, Canada, Australia and England, we use today’s technology to connect individuals with sound Biblical teaching – whether here at home or in closed countries and remote regions. Now celebrating over 35 years of ministry, Leading The Way's television, radio, and digital programs are broadcast in 28 languages to audiences across six continents.

The ministry also operates an Arabic satellite television channel that broadcasts into the Middle East, North Africa, Europe, and Australia; distributes solar-powered Navigators containing the New Testament and Biblical teaching into remote regions; employs Field Teams for on-the-ground evangelism and discipleship; mobilizes Christians in prayer through the AWAKE America prayer campaign and city-wide rallies; and hosts international Evangelistic Celebrations in strategic cities across the globe.

Dr. Youssef passionately proclaims uncompromising Truth and leads the way for people living in spiritual darkness to discover the light of Christ.

JOB DESCRIPTION

The IT Infrastructure Engineer is responsible for the design, stability, and security of the organization’s IT environment. This includes managing servers, cloud platforms, identity systems, and core infrastructure that supports global operations. This role ensures systems are reliable, secure, and scalable to meet current and future needs.

Key responsibilities of the IT Infrastructure Engineer include but are not limited to:

• Manage and maintain server infrastructure (physical and virtual environments)
• Administer cloud platforms (e.g., Azure, AWS, or similar) and hybrid environments
• Oversee identity and access management (Active Directory, Entra , SSO, MFA)
• Ensure system security, patching, and vulnerability management across all environments
• Monitor system performance, uptime, and capacity; proactively address risks
• Manage backup and disaster recovery solutions, ensuring data integrity and availability
• Support network infrastructure, including firewalls, VPNs, and connectivity across locations
• Lead infrastructure-related projects (migrations, upgrades, implementations)
• Collaborate with vendors and external partners for infrastructure and security services
• Develop and maintain technical documentation and system architecture diagrams
• Provide escalation support for complex technical issues from Help Desk
• Strategic thinking with strong technical depth
• Proactive risk identification and mitigation
• Ownership and accountability for systems stability
• Ability to work independently while supporting a broader team
• Clear documentation and communication skills

Success In This Role Looks Like

• Systems are stable, secure, and consistently available
• Risks are addressed before they become problems
• Infrastructure supports global operations without disruption
• Leadership has confidence in IT resilience and scalability

QUALIFICATIONS

• 5-8 years of experience in systems administration or infrastructure engineering
• Strong experience with virtual environments (VMware, Hyper-V, or similar)
• Experience with cloud infrastructure (Azure, AWS, or Google Cloud)
• Solid understanding of networking, security principles, and best practices
• Experience with backup, disaster recovery, and business continuity planning
• Familiarity with scripting or automation (Power Shell, Bash, or similar) preferred

Desired Characteristics of Applicants

When LTW reviews applicants for an open position, we look for certain characteristics we believe are important to maximizing the ministry of LTW and fully utilizing the spiritual gifts and talents as individuals.

• Christian. We believe that to contribute to our mission it is essential that a person maintain a vibrant Christian faith.
• Called. Work at LTW is not just another job; it is the work of God and an employee should sense the call of God on his or her life work within the ministry.
• Competent. In addition to being a Christian and having a sense of calling, a person must be fully competent to perform all the duties of the position.
• Committed. Because of LTW's…