Global IT Executive Director - Digital Workplace Solutions

Locations
:
London | Atlanta | Gurgaon | Boston

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

To realise BCG’s digital transformation ambitions, we are evolving the Digital Workplace to deliver an intelligent, AI-enabled employee experience that improves productivity, simplifies how work gets done, and creates sustainable cost advantage.

Reporting to the Executive Director, Digital Workplace Experience (DWE), this Executive Director will lead a significant portfolio within DWE, with accountability for defining strategy, accelerating transformation, and delivering measurable business outcomes across assigned products, services and enabling capabilities.

Rather than acting as a functional leader for a single discipline, this role will bring together multiple complementary capabilities to create an integrated employee experience.

As a member of the extended Global IT Leadership Team, you will partner closely with Product, Engineering, Operations and Enterprise Technology leaders to accelerate innovation, improve operational performance and embed AI, automation and data-driven decision making across the Digital Workplace.

The Executive Director will lead a strategically significant portfolio within DWE, accountable for business outcomes across a combination of product, service and enabling capabilities.

• Digital
  
  Collaboration:
  
  Enterprise collaboration platforms, meeting technologies, team productivity tools and GenAI capabilities that enable seamless work across global teams.
• Personal Productivity:
  End-to-end device strategy, including laptops, mobile technologies and next-generation productivity capabilities that empower individual effectiveness.

• Workplace Technology:
  Office connectivity, hybrid meeting room technology and the digital workplace infrastructure that powers how BCGers work across office environments.
• Meetings & Events:
  Virtual and in-person meeting experiences, together with the technology platforms that enable firm events and collaboration at scale.

• Deliver a step change in employee productivity while continuously improving the economics of the Digital Workplace through AI, automation, platform simplification and operating model transformation.
• Own portfolio investment decisions and performance, balancing employee experience, productivity, resilience and cost-to-serve through data-driven prioritization and commercial decision-making.
• Define and execute the strategy and roadmap for assigned Digital Workplace portfolios, ensuring alignment with the broader DWE vision and enterprise priorities.
• Establish measurable business outcomes that improve employee experience, operational excellence, productivity and long-term value for the firm.
• Define and execute the AI strategy across the assigned portfolio, embedding Generative AI, intelligent agents, automation and predictive capabilities into products, services and operations to fundamentally transform how work is delivered and value is created.
• Build and lead a high-performing portfolio of products, services and enabling capabilities, integrating best-in-class technology, user experience, data, innovation and strategic change to deliver differentiated business outcomes.
• Lead the evolution of operational capabilities within the assigned portfolio, improving service quality, operational resilience and employee experience through AI-enabled service management, automation and data-driven operations.
• Partner with Executive Leadership, Product, Engineering and Enterprise Technology leaders to ensure Digital Workplace investments deliver measurable business value and remain aligned to the firm’s strategic priorities.
• Shape the future direction of the Digital Workplace by identifying emerging technology opportunities, evolving operating models and influencing enterprise investment decisions that position BCG at the forefront of digital employee experience.
• Provide strategic leadership in partnership with Centre of Excellence Leaders (Data & Analytics, User Experience, Change Management, and Agile Delivery).