Enterprise Integration Engineer

Why This Role Is Important to Us

As organizations continue to scale their digital transformation and enterprise service management capabilities, Atlassian and Service Now platforms play a critical role in enabling efficient IT operations, secure workflows, governance, compliance, and collaboration across teams.

As organizations continue to scale their digital transformation and enterprise service management capabilities, Atlassian and Service Now platforms play a critical role in enabling efficient IT operations, secure workflows, governance, compliance, and collaboration across teams.

We are looking for a highly motivated and technically proficient professional with 7–10 years of experience administering and engineering enterprise-scale Atlassian (Jira, Confluence, Jira Service Management) and Service Now environments.

The ideal candidate should possess strong platform administration expertise, automation experience, integration capabilities, governance knowledge, and a customer-focused mindset. The candidate must be comfortable working with cross-functional teams, business stakeholders, security teams, and enterprise architects to deliver scalable and secure solutions.

• Hands-on expertise administering Atlassian and Service Now platforms.
• Strong understanding of ITSM, ITIL, workflow automation, and service management processes.
• Experience designing and implementing custom workflows, forms, dashboards, and reports.
• Knowledge of identity and access management, RBAC, SSO, and platform security controls.
• Ability to troubleshoot complex platform issues and manage environments with high availability requirements.
• Experience working in Agile and Dev Ops environments.
• Strong communication and stakeholder management skills.

• Administer and maintain Atlassian products including:
  • Jira Software
  • Jira Service Management (JSM)
  • Confluence
  • Atlassian Marketplace applications
• Administer and maintain Service Now platform modules including:
  • Service Catalog
  • Knowledge Management
• Manage system configurations, upgrades, patches, and platform releases.
• Ensure platform availability, performance, and capacity management.

• Design, build, and maintain workflows, forms, approvals, and automation rules.
• Develop and optimize Service Now Flow Designer, Workflow Editor, and Integration Hub solutions.
• Configure Jira workflows, schemes, screens, permissions, and automation capabilities.
• Automate operational processes to improve efficiency and user experience.

• Implement and maintain role-based access controls (RBAC).
• Manage user provisioning, deprovisioning, permissions, and group management.
• Support SSO, MFA, LDAP/AD, Azure AD, and identity integrations.
• Ensure compliance with organizational security standards, audit requirements, and governance controls.
• Conduct periodic platform access reviews and security assessments.

• Build and maintain integrations between Service Now, Atlassian tools, and enterprise systems.
• Support REST APIs, webhooks, middleware, and integration frameworks.
• Develop scripts and automation using JavaScript, Power Shell, Python, or similar technologies where required.
• Troubleshoot integration failures and performance bottlenecks.

• Develop operational dashboards, metrics, and executive reporting.
• Monitor platform health, usage, performance, and adoption.
• Implement proactive monitoring and alerting mechanisms.
• Support audits and provide evidence for compliance reviews.

• Partner with IT, Security, Engineering, and Business teams to understand requirements.
• Provide platform consultation, best practices, and technical guidance.
• Lead or support platform enhancement projects and service improvement initiatives.
• Mentor junior administrators and platform support personnel.

• Ownership and accountability for platform reliability and service quality.
• Strong problem-solving and analytical skills.
• Continuous improvement mindset and passion for automation.
• Customer-first approach to service delivery.
• Attention to detail with a focus on security and compliance.
• Ability to simplify complex technical concepts for business stakeholders.
• Strong collaboration across geographically distributed teams.
• Commitment to operational excellence and fostering innovation.

• Bachelor's degree in…