IT Engineer, Systems Administrator, Cybersecurity

ABOUT VICTORY LIVE

Victory Live is a private equity backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater, and live music event tickets on behalf of artists, promoters, teams, venues, and professional resellers. Victory Live’s comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to handle all elements of the ticket sales lifecycle, from ingestion to sales fulfillment.

Victory Live is searching for an IT Engineer that is responsible for maintaining, troubleshooting, and enhancing the organization’s IT infrastructure, including computer systems, networks, and servers. This role supports both on-site and remote employees by ensuring the smooth operation of hardware, software, and networking equipment. The IT Engineer will work closely with the IT team to implement security measures, perform system upgrades, and manage user support requests.

• User Account Management:
  Creating, managing, and de-provisioning user accounts, groups, and aliases within Google Workspace.
• Email Security & Filtering:
  Configuring and managing SPF, DKIM, and DMARC for email authentication and protection against phishing and spam.
• Gmail Configuration:
  Managing Gmail settings, including email routing, filters, forwarding, and retention policies.
• Google Admin Console:
  Proficiency in navigating and managing various Google Workspace services through the Admin Console.
• Google Vault:
  Setting up and managing email archiving, e-discovery, and retention rules.
• Mobile Device Management (MDM):
  Managing mobile devices using Google Workspace MDM features to ensure security and compliance.

• Okta or other SSO (Single Sign-On) integration experience for managing user authentication and access control.
• Multi-Factor Authentication (MFA):
  Configuring MFA within Google Workspace and integrating it with other identity providers like Okta.
• User Provisioning:
  Automating user provisioning and de-provisioning across multiple platforms integrated with Google Workspace.

• DNS Configuration:
  Managing DNS records (MX, SPF, DKIM, etc.) for seamless email delivery and proper domain validation.
• Google Workspace Connectivity:
  Troubleshooting network issues that could affect access to Google services (Gmail, Drive, Calendar, etc.).
• VPN and Remote Access:
  Setting up and managing VPNs for secure remote access, especially for distributed teams.

• Google Drive & Gmail Backup Solutions:
  Experience with third-party backup tools for Google Workspace, such as Backupify or Spanning.
• Disaster Recovery Planning:
  Ensuring data redundancy and developing strategies for quick recovery in case of data loss or email outages.

• Google Workspace Security Best Practices:
  Implementing security policies (password requirements, MFA, access control) to protect organizational data.
• Endpoint Protection:
  Managing endpoint security for devices connecting to Google Workspace services.
• Data Loss Prevention (DLP):
  Configuring and managing DLP policies to prevent the unauthorized sharing of sensitive data through Gmail or Drive.

• Google Meet & Chat:
  Managing video conferencing and messaging settings, troubleshooting issues, and ensuring smooth communication for users.
• Google Drive & Docs:
  Managing file permissions, sharing policies, and collaboration settings for shared files and folders.

• Google Workspace Reporting:
  Using audit logs…