Reliability Engineer ; Observability Specialist

Reliability Observability Engineer 3

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential.

A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology.

As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Responsibilities

The Reliability Observability Engineer 3 is responsible for enabling reliable, measurable, and supportable application operations across a broad portfolio of production applications. This role helps ensure application teams have actionable visibility into service health, customer experience, dependencies, performance, and failure conditions through effective use of metrics, logs, traces, dashboards, alerts, synthetic monitoring, and service-level indicators.

As a senior-level Reliability Engineer specializing in observability, this role partners closely with product owners, application engineering teams, SRE teams, and business stakeholders to translate customer journeys and business outcomes into measurable reliability objectives. The role establishes and maintains best-practice processes for documenting, governing, reviewing, and improving user journeys, SLIs, SLOs, synthetic monitoring, dashboards, alerts, telemetry standards, and related observability assets.

The engineer provides senior technical guidance, identifies observability gaps through incident and performance analysis, drives continuous improvement, and helps ensure teams have the data, processes, and operating discipline needed to detect issues earlier, reduce customer impact, and improve overall service reliability.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Five to seven years of relevant work experience in business and risk analysis, IT Service Management, production support, product/project management, or application development

Preferred Skills/Experience

• Expertise in Observability Engineering, Site Reliability Engineering (SRE), or Reliability Engineering.
• Strong knowledge of SLIs, SLOs, Error Budgets, and Customer Journey Monitoring.
• Demonstrated ability to understand stakeholder needs and guide the development of reliability requirements for large, complex multi-system products.
• Hands-on experience with APM, RUM, synthetics, monitoring, logging, tracing, and telemetry frameworks.
• Proficiency with Datadog, Dynatrace, Splunk, Grafana, Prometheus, New Relic, Elastic, or Open Telemetry.
• Experience building, standardizing, and tuning operational dashboards and actionable alerts that communicate service health, customer impact, dependency health, performance trends, failure conditions, severity, ownership, routing, and runbook linkage.
• Strong understanding of distributed systems, microservices, cloud platforms, and Kubernetes.
• Ability to leverage incident analysis, RCA, and performance data to drive reliability improvements.
• Excellent stakeholder management, communication, and technical leadership skills.

Location expectations This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental,…