Database Administrator

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers.

At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.

This position is the primary support position for Microsoft SQL Server databases. This position works with the Systems Engineering Manager to develop and maintain database and technology systems. Key responsibilities include conducting system analysis, support and maintenance, maintaining systems to current standards with changing technologies. Maintains servers, data integrity, and educates the staff in the use of the database systems. The position is a key technical resource for other Senior Staff, providing advice, training, and technical support for various projects.

In addition, the position works closely with professional / technical staff and management teams in evaluating current systems and making decisions on future system enhancements. Other duties as assigned.

• Identifies, researches, and resolves technical problems.
• Responds to requests for technical support.
• Provides support to end users on a variety of issues.
• Provides support to Support Operations Center and serves as a point of escalation.
• Documents, tracks, and monitors problems to ensure a timely resolution.
• Maintains current knowledge of the concepts, practices, and procedures related to branch infrastructure technology and operations.
• Implements policies and procedures related to software, use, support, security, and backup.
• Communicates standards for use and operations of branch systems and operations.
• Communicates with other departments to report and resolve infrastructure issues.
• Installs and tests software and hardware upgrades.
• Collects and analyzes data utilization information to provide improvements and efficiencies gains.
• Performs installation, configuration, migration, and maintenance of assigned technology.
• Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors.
• Coordinate patch schedule with other teams such as patch team, infrastructure management, security operations, governance & risk.
• Communicate project and operational metrics.
• Automates IT processes utilizing modern scripting languages and other automation tools.
• Under direction of the engineering teams, monitor relevant IT facilities, services, and systems as needed to maintain 24x7 service operation uptime.
• Performs after hours activities as needed for the environment and technologies.
• Responsible for all production databases in 24x7 supports for large scale, maintenance, upgrade, security and database instance and server level performance, and space usage monitoring.
• Responsible migration/upgrade to SQL Server to a version supported by Microsoft.
• Configure with SQL Always On HA environment and build disaster recovery strategy plan for critical database servers.
• Build up performance baseline and automation monitoring process.
• Configure best practices for production databases supports in 24x7 including configure database automation monitor, alert, pre-action, health report, database instance performance tuning, table partition automation sliding window, database backup, as well as space, CPU, and disk IO monitor in…