Senior Director, Customer & Vendor Data Governance

Job Summary The Senior Director, Customer & Vendor Data Governance is responsible for defining and executing the enterprise strategy, governance, and technology roadmap for Customer and Vendor Master Data across the global enterprise. This role leads the modernization of master data capabilities, ensuring trusted, governed, and scalable data assets that support business operations, analytics, regulatory compliance, and partner collaboration.

Job Summary The Senior Director, Customer & Vendor Data Governance is responsible for defining and executing the enterprise strategy, governance, and technology roadmap for Customer and Vendor Master Data across the global enterprise. This role leads the modernization of master data capabilities, ensuring trusted, governed, and scalable data assets that support business operations, analytics, regulatory compliance, and partner collaboration. The Senior Director partners closely with Finance, Procurement, Sales, Supply Chain, Data & Analytics, Technology, and external bottling partners to establish data standards, improve data quality, and enable seamless data sharing across the ecosystem.

This position leads a global team and drives transformation initiatives spanning data governance, master data management (MDM), business processes, and application modernization.

• Define and execute the enterprise Customer and Vendor Data Governance strategy and roadmap.
• Establish and maintain global policies, standards, controls, and operating procedures for customer, vendor, reference, and hierarchical data domains.
• Ensure governance frameworks align with regulatory, privacy, and industry best practices.
• Promote adoption of data governance principles and educate business stakeholders on the value of governed data assets.

• Lead modernization and transformation of the Customer and Vendor Master Data ecosystem through scalable, self-service, and automation-enabled solutions.
• Own the architecture, implementation, support, and continuous improvement of master data platforms and related applications.
• Drive platform simplification, process standardization, and improved user experiences to increase business agility and data accuracy.
• Evaluate emerging technologies and industry solutions to enhance enterprise master data capabilities.

• Partner with business leaders to define and execute data quality strategies, metrics, and improvement programs.
• Establish processes for monitoring, measuring, and improving data quality across customer and vendor domains.
• Ensure trusted master data is available to support operational processes, reporting, analytics, and decision-making.
• Identify opportunities to improve business outcomes through better data management and governance practices.

• Lead and develop a global team responsible for customer and vendor data governance and applications.
• Partner with Finance, Sales, Procurement, Master Data Operations, Technology, Analytics, and external partners to align priorities and drive enterprise outcomes.
• Influence senior leaders to establish strategic alignment, prioritize investments, and drive adoption of governance initiatives.
• Manage communications related to Customer and Vendor Master Data across the enterprise and external partner ecosystem.

• Develop business cases and investment strategies supporting master data transformation initiatives.
• Lead large-scale programs involving ERP, CRM, MDM, and data platform implementations.
• Manage vendor relationships, strategic partnerships, and service providers to ensure delivery of high-quality outcomes.
• Deliver initiatives within agreed scope, timelines, budget, and business value expectations.

• Bachelor's Degree in Information Systems, Computer Science, Data Management, Business Administration, or a related field.
• Master's Degree preferred.
• Professional certifications in Data Management, Data Governance, Project Management, or Enterprise Architecture are preferred.

• 10+…