IBM FileNet​/IBM Datacap Administrator – ECM Support Engineer

IBM File Net / IBM Datacap Administrator – ECM Support Engineer

We are seeking an experienced IBM File Net and IBM Datacap Administrator with strong expertise in Enterprise Content Management (ECM) platforms and document management technologies. The ideal candidate will be responsible for application administration, environment support, system monitoring, troubleshooting, configuration management, and operational support of document management solutions.

This role requires hands-on experience with IBM File Net, IBM Datacap, Linux/AIX/Windows administration, middleware technologies, databases, and production support environments.

• Provide day-to-day administration and operational support for IBM File Net and IBM Datacap environments.
• Perform installation, configuration, maintenance, upgrades, and patch management activities.
• Build and configure application environments across development, testing, and production landscapes.
• Monitor system health, performance, capacity utilization, and availability.

• Troubleshoot and resolve application, infrastructure, and performance-related issues.
• Support end users by investigating and resolving application incidents.
• Coordinate with infrastructure, database, middleware, and vendor teams for issue resolution.
• Participate in root cause analysis and implement preventive measures.

• Administer IBM File Net P8 and IBM Datacap platforms.
• Manage Linux, AIX, and Windows servers in both user and administrator capacities.
• Support middleware components including IBM Web Sphere Application Server and IBM MQ.
• Perform code migrations and application deployments following established change management processes.

• Work with DB2, Oracle, and Microsoft SQL Server databases.
• Support NFS, NAS, SSL certificates, and storage-related configurations.
• Monitor database performance and coordinate optimization activities.

• Create and maintain operational procedures, runbooks, support documentation, and knowledge articles.
• Develop process documentation for application administration and support activities.
• Ensure adherence to application lifecycle management and release management processes.

• Monitor applications using Dynatrace and other enterprise monitoring tools.
• Conduct system resource planning, forecasting, and performance tuning activities.
• Implement performance improvement initiatives to ensure system stability and availability.

• Provide off-hours support for scheduled maintenance activities and critical production incidents.
• Participate in production support rotations as required.

• IBM File Net Administration
• IBM Datacap Administration
• Enterprise Content Management (ECM)
• Document Management Systems
• Linux Administration
• AIX Administration
• Windows Server Administration
• IBM Web Sphere Application Server
• IBM MQ
• IBM DB2
• Oracle Database
• Microsoft SQL Server (MSSQL)
• Shell Scripting
• Power Shell or other scripting/programming languages
• Dynatrace
• Service Now
• Microsoft Office Suite
• NFS
• NAS
• SSL Configuration

• Vignette Image Capture
• Vignette Integrated Document Management (IDM)
• Intellective Unity
• Apache Solr
• Application Lifecycle Management
• Code Migration & Release Management Processes