Service Desk Lead – End User Computing & Assistive Technology
Listed on 2026-09-03
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Purple Drive
Service Desk Lead – End User Computing & Assistive Technology
Share Contractual Atlanta, GA | New York, NY
Overview:
Desktop Management
- Infrastructure Services (IS)~IT Desk~Service Desk Management~Accessibility and Assistive Technology
- Proficiency in EUC, Microsoft Windows Technologies, and Active Directory.
- Experience with third-party software and hardware. Excellent communication skills, both verbal and written.
- Familiarity with Microsoft Assistive Software (Narrator, Magnify, Read Aloud), Zoom Text Read Write TM etc
- Strong problem-solving skills and attention to detail.
- Ability to learn new technologies and software quickly.
- Prime soft skills including attentive listening, patience, and effective documentation.
- Certifications in Microsoft Desktop technologies, ITIL.
- Experience collaborating with developers, integration engineers, and third-party vendors
Key responsibilities
- End User Computing (EUC) Manage and support Microsoft Windows Technologies and Active Directory.
- Using Knowledgebase documentation, guide, troubleshoot and maintain third-party software and hardware.
- Troubleshoot and resolve EUC-related issues.
- Assistive Technology Support Microsoft Assistive Software (Narrator, Magnify, Read Aloud) and Zoom Text Read Write TM etc.
- Provide training and assistance to end-users on assistive technologies.
- Stay updated with the latest developments in assistive technology and recommend improvements.
- Customer Management Listen attentively to customer issues and provide empathetic support.
- Document issues accurately and maintain detailed records.
- Keep customers informed and confident through regular updates and effective communication.
- Effectively use Service Now or Similar Helpdesk.
- Service Management
- Collaborate with developers, integration engineers, third-party vendors, and stakeholders. - Triage and prioritize issues to ensure timely resolution.
- Develop and maintain service management processes and documentation.
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