Site Reliability Engineer

Pager Duty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust Pager Duty to help them deliver a perfect digital experience to their customers, every time. Teams use Pager Duty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.

Over 13,000 organizations (including 60 of Fortune 100) rely on Pager Duty to succeed with Digital Transformation, Cloud Migration, and Dev Ops Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, Door Dash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

As a Site Reliability Engineer I on the Core Infrastructure team in our Atlanta office, you'll help build and operate the foundational infrastructure that powers Pager Duty's real-time digital operations platform. Our systems support millions of events and alerts daily, enabling customers to detect, respond to, and resolve incidents quickly and reliably.

You'll work at the intersection of platform evolution and operational excellence, building and evolving foundational network, compute, and ingress infrastructure while scaling and hardening existing systems. Your work will directly impact the reliability, scalability, and security of the services our customers rely on to keep their businesses running as Pager Duty continues to grow across products, regions, and customer use cases.

• Support and improve foundational infrastructure, including networking, compute platforms, Kubernetes clusters, and ingress/traffic management systems.
• Contribute to the reliability and scalability of Pager Duty's core platform by hardening existing systems and supporting the rollout of new infrastructure capabilities.
• Participate in agile rituals (standups, planning, retros) and communicate progress/risks early
• You stay current on technical trends to suggest innovative tools and approaches to interesting problems
• Monitor system health using metrics, logs, and alerts, and participate in 24/7 on-call rotations to help detect, respond to, and resolve incidents.

• 0 to 1+ years of experience in Site Reliability Engineering, Dev Ops, or Platform Engineering roles
• Hands-on experience operating Linux-based systems in production environments
• Working knowledge of networking fundamentals, such as load balancing, DNS, TLS, and ingress traffic flow
• Experience with container orchestration (e.g., EKS, Kubernetes)
• Experience working on cloud-native infrastructure (e.g., AWS, GCP, Azure), including networking and compute concepts
• Proficiency in at least one programming language (e.g., Python, Ruby, Go, etc.)
• Experience with Infrastructure as Code (e.g., Terraform, Cloud Formation)

• Experience with AWS cloud networking concepts such as VPCs, subnets, routing, security groups, and load balancers
• Experience operating or contributing to production Kubernetes platforms (e.g., EKS), including cluster upgrades, networking, or ingress configuration
• Experience with monitoring, observability, and logging platforms (e.g., Data Dog, New Relic, Sumo Logic, Splunk, Prometheus, Grafana)
• Familiarity with service meshes, ingress controllers, or API gateways (e.g., Envoy, Istio, NGINX)

$98,000 to $148,500

Pager Duty operates a hybrid work model with offices in 8 major cities:
Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

• Australia:
  Northern Territory, Queensland, South Australia, Tasmania, Western Australia
• Canada:
  Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
• United States:
  Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at Pager Duty are responsible for creating high performance environments that drive accountability. Pager Duty has four key dimensions that define our Leadership Impact:
Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement…