IT Support Specialist; Onsite - Auburndale, FL

good2grow® is a children’s beverage company based in Atlanta, Georgia. Our mission is to use fun to help kids consume healthier products. And our commitment to this mission has made us a high-growth innovative beverage company, with a large, diverse, and ever-growing set of retail partners.
We create better-for-you drinks that give both parents and kids a smile by combining great taste with tons of fun. We partner with some of the biggest names in entertainment including Disney, Universal Studios, Nickelodeon, Hasbro and so many more to top our products with 100s of all of their favorite characters. Our line of products include juices, flavored waters and milks, so there’s something to make everybody smile.

good2grow® offers a competitive benefits package, including Medical, Dental, Vision, 401(k) with company match, Health Savings Account, Flexible Spending Account, Short and Long Term Disability (along with salary continuation), a robust Parental Leave Policy, Life Insurance, 12 Paid Holidays, plus a generous Paid Time Off package. Through our community involvement and employee engagement initiatives, you will see that we value our employees’ experience and the community around us.

At good2grow®, you will be consistently challenged, and your opportunities will only be limited by your ambition!

The Great Place To Work Certification recognizes employers who create an outstanding employee experience. Employee feedback and independent analysis determine the scores generated, which distinguishes companies that genuinely offer a great company culture.

At good2grow, 94% of employees said it is a great place to work and 98% said that management is honest and ethical in its business practices. Learn more about what employees had to say HERE .

IT Support Specialist (Onsite - Auburndale, FL)

The IT Support Specialist is the first point of contact for technology support across good2grow's Auburndale Bottling Plant and Warehouse. This role owns the inbound help desk queue and handles day-to-day support for Windows 11, Microsoft 365, and the applications people rely on. It also manages the device and asset lifecycle, supports plant and facility technology, administers Active Directory and Microsoft 365 accounts and access, and supports food safety and FSSC 22000 compliance activities.

Key Skills Required

• Accountability:
  Takes personal responsibility for the quality and timeliness of work.
• Ethics & Integrity:
  Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
• Initiative:
  Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations.
• Teamwork:
  Promotes cooperation and commitment within a team to achieve goals and deliverables.

Primary Responsibilities and Essential Functions
:

• Front line for all help desk requests by ticket, phone, Teams, or walk-up
• Troubleshoot Windows 11, Microsoft 365, and line-of-business applications
• Support printing, Intune devices, VPN, telephony, network, and security triage
• Own the inbound queue — categorize and prioritize every request
• Resolve what is in scope; accelerate the rest with complete detail
• Meet published response and resolution targets; maintain how-to guides
• Order, receive, deploy, configure, and retire workstations and mobile devices
• Maintain asset records so inventory, warranty, and license data stay accurate
• Open manufacturer warranty cases and see repairs through to closure
• Support shop floor kiosks, label printers, and barcode scanners
• Administer access control and video — badging, credentials, doors, cameras
• Install and administer conference room AV, digital signage, and paging
• Active Directory password resets, unlocks, and account lifecycle changes
• Manage file share permissions and security group membership
• Document access changes for audit and compliance

Key Performance Indicators:

• Ticket quality — accurate categorization, documentation, and routing
• End user satisfaction — survey results and feedback on closed tickets
• Asset inventory accuracy — physical asset reconciling to the recorded inventory

Travel:

• Travel between the Auburndale…