DWM IT Manager II; AIM

Posting expires:
September 8, 2026

Salary range: $97,519 - $130,189

This is a fully seasoned managerial level charged with responsibility for significant specialized functions within a department. The position manages an assigned group of employees or department, typically with intermediate supervisors, or a smaller group of specialized professional employees. This position oversees and manages the information technology infrastructure and services supporting various departments such as the Mayor's Office, Atlanta Fire Department, and Atlanta Police Department.

Responsibilities include providing management direction, handling special IT projects, coordinating activities with other departments, and managing the Service Desk and Service Now ticketing system, and are typically unique within the department. Additionally, the role involves leading research, development, and implementation processes for IT systems, maintaining relationships with stakeholders and vendors, and ensuring the security, stability, and reliability of server infrastructure.

Other duties include overseeing software evaluation and maintenance, database administration, web development, project documentation, and optimizing airport business applications and systems in compliance with regulations. Furthermore, the IT Manager manages computer-related tasks for City Council, including wireless devices, logistics, and technical assistance in collaboration with the Council Staff Director and AIM.

Direction received is general and focuses more on long-term and short-term operating objectives, managerial effectiveness, and operating results. This level would be considered "middle" management.

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Provides management direction to assigned group or department.
• Handles special IT projects as assigned.
• Coordinates and facilitates activities and commitments with other departments and/or functions. Develops and tracks project schedules.
• Prepares and monitors departmental budget.
• Selects, trains, coaches, recommends salary increases, administers corrective action, and reviews performance of department employees.
• May make purchasing or resource allocation decisions within organization guidelines.
• Applies organizational policies.
• May interpret organizational policies and recommend exceptions.
• Establishes work methods, timetables, performance standards, etc.
• Has managerial authority over a group of professional employees and/or a group of professional, technical, or administrative employees engaged in a broad functional area. Areas of responsibility are typically unique within the department.
• Oversee and manage End User Support Services for all DPW facilities, including managing end user devices such as Desktop Computers, Laptops, Microsoft Surface Tables, and Cell Phones.
• Manage and support applications/applications services across all DPW facilities.
• Supervise DPW's infrastructure components, including Cameras Surveillance System and Fuel Pump stations.
• Lead, develop, and track projects/project schedules.
• Assist in determining departmental budgets for IT technology equipment.
• Select, train, coach, recommend salary increases, administer corrective action, and review performance of department employees.
• Manage and give direction to employees, including making purchasing or resource allocation decisions within organization guidelines.
• Assist in performing server admin duties for Department of Public Works.
• Assist in performing Telecommunications work as a voice engineer for DPW, including configuring and deploying office phones and conference solutions.
• Provide technical support and procurement of Desktops/Laptops, Wireless Devices, Printers, and manage website design/maintenance.
• Manage technical equipment during Committee and Full Council Meetings, as well as logistics for the City Council Department.
• Update Final Action Legislation and manage a staff of 1, plus any contractors/vendors.
• Ensure applications are operational, manage Patch Management and Vulnerability Management, and maintain EOL systems and Server Management.
• Develop and enforce IT policies, procedures, and standards to maintain consistency and security across city systems.
• Collaborate with other city departments and stakeholders to understand their IT needs and provide solutions.
• Lead and coordinate IT projects, including ticketing system improvements, software deployments, and infrastructure improvements.
• Monitor and assign tickets to the End User Support Group, conduct Service Now meetings, and attend various CoA Department Head/Manager meetings.
• Manage the hiring, promotion, and termination of employees, and manage relationships with IT vendors and service providers.
• Lead and mentor a team of IT staff, assign tasks and responsibilities, and ensure timely and efficient IT support to all employees and…