Senior Cloud Engineer

About Acrisure

Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries.

Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Acrisure is seeking a Sr. Cloud Engineer based in our Infrastructure Operations group that is responsible for supporting enterprise cloud infrastructure services with a primary focus on Microsoft Azure. This role supports cloud resource provisioning, infrastructure automation, monitoring, governance, and operational readiness across cloud and hybrid environments. The Cloud Engineer partners with network, telephony, EUC, operations, security, business systems, and business teams to deliver scalable, reliable, well-governed cloud services that align with enterprise standards and business objectives.

There is a heavy emphasis on Azure Virtual Desktop technology.

• Very heavy focus on Azure Virtual Desktop, leveraging Nerdio and FxLogic.
• Support Microsoft Azure infrastructure services, including virtual machines, storage, DNS, identity integration, and platform services.
• Provision and manage cloud resources using approved standards for subscriptions, management groups, resource groups, tagging, naming conventions, and environment classification.
• Support Infrastructure as Code and automation toolkits to improve consistency, repeatability, compliance, and speed of cloud deployments.
• Maintain security controls for cloud environments, including least-privilege access, privileged identity management, role-based access control, encryption, logging, monitoring, and policy enforcement.
• Partner with observability and operations teams to configure actionable monitoring, alerting, dashboards, telemetry, escalation paths, and operational reporting for cloud resources.
• Support cloud lifecycle management activities, including operating system upgrade planning, patching coordination, backup alignment, disaster recovery readiness, capacity planning, and cost optimization.
• Collaborate with application, infrastructure, security, architecture, and business stakeholders to gather requirements, validate technical designs, and deliver cloud solutions aligned with enterprise standards.
• Participate in troubleshooting and tier-three escalation support for cloud infrastructure incidents, performance issues, connectivity problems, and service reliability concerns.
• Create and maintain operational documentation, SOPs, deployment guides, diagrams, runbooks, and knowledge transfer materials for cloud platforms and services.

• Three or more years of experience supporting cloud infrastructure services in an enterprise environment.
• Hands-on experience with Microsoft Azure administration, including compute, storage, identity integration, monitoring, backup, and governance capabilities.
• Strong understanding of cloud computing principles, including Virtual Desktop & IaaS, Strong understand of PaaS, serverless services, virtualization, networking, security, scalability, resiliency, and cost management.
• Familiarity with Azure Policy, management groups, subscriptions, resource tagging, RBAC, privileged access, and cloud governance practices.
• Experience supporting cloud monitoring and observability tools such as Azure Monitor, Log Analytics, or similar platforms.
• Ability to troubleshoot complex infrastructure issues across cloud, identity, operating system, and application layers.
• Strong documentation, communication, collaboration, and problem-solving skills with the ability to work across technical and business teams.
• Proactive, ownership-oriented, and comfortable operating in a fast-paced enterprise technology…