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IT Systems Engineer
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-09-12
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Network Administrator
Job Description & How to Apply Below
- Receive and respond to escalated service requests, incidents and change requests in a timely manner
- Troubleshoot issues across LOB applications, Microsoft Office, browsers, networking (DNS, DHCP, ISP), VPN/RDS/Citrix, wireless, and peripherals such as printers
- Complete technical administrative tasks including virus/malware removal, phishing email remediation, virtual server resource changes, and application password resets
- Identify recurring issues and initiate problem tickets
- Recommend improvements to supported hardware and software, with attention to clients’ security posture
- Maintain accurate real-time timesheets and complete troubleshooting and client communication notes
- Provide occasional onsite presence at client sites as required
- Participate in the on-call rotation, one week every 3–4 months
- Follow the VC3 Way standards and processes to deliver predictable customer results
- Perform additional duties as required
- 2+ years relevant technical experience OR 1 year experience in Service Technician I or II at VC3
- 2+ years experience managing Windows Service, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMWare
- CompTIA Network/A+, Microsoft 365 or Azure certifications highly desired
- Expertise with Active Directory and Group Policy Management
- Strong background working in Microsoft 365 Partner Center/Entra
- Applicant selected will be subject to criminal and department of motor vehicles background checks
- Must meet Criminal Justice Information Systems (CJIS) requirements post-employment
Demonstrates expertise in troubleshooting and managing Windows Services, Microsoft 365, and Active Directory, while ensuring adherence to security standards and effective client communication. Capable of performing technical administrative tasks and providing on-site support as needed.
Highest-signal resume keywords- Windows Service Management
- Active Directory Expertise
- Microsoft 365 Administration
- CompTIA Network/A+ Certification
- TCP/IP Networking
- Troubleshooting
- Virus/Malware Removal
- Phishing Email Remediation
- Virtual Server Management
- Group Policy Management
- DNS
- DHCP
- Hyper-V
- VMWare
- Client Communication
- Problem-Solving
- Customer Service
- CompTIA Network/A+
- Microsoft 365 Certification
- Azure Certification
- CJIS Compliance
- Service Requests
- Incident Management
- Change Requests
- Technical Support
- Microsoft Office
- VPN
- RDS
- Citrix
- Networking Tools
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