Lead Insights Analyst

Sep 2, 2026

$99,400 - $186,300/year

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Data

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

You must hold a singular U.S. Citizenship and no dual-citizenship with any other countries: Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL  documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV

The Lead Insights Analyst on the Cloud Success Insights Team delivers data-driven, actionable insights and strategic recommendations that empower Cloud Leaders to drive key programs within Customer Success. You'll provide cross-cloud analytics support to Cloud Success leadership, partnering closely with teams across CSG to turn complex data into clear, executive-ready guidance.
This is a high-visibility individual contributor role with direct business impact. You'll be trusted to respond quickly to questions from senior leaders, and occasionally work outside standard hours to meet that need.

Lead ad-hoc and deep-dive analyses to answer high-priority business questions

Build predictive models and forecasts to support planning and decision-making

Conduct variance analysis, impact analysis, and root cause analysis to explain performance drivers

Partner with cross-functional stakeholders across Customer Success and Cloud leadership

Translate complex analytical findings into clear strategic recommendations for executives

Own projects end-to-end, from problem framing through executive presentation

7–10 years of experience in data analytics, business analytics, or a related field

Degree or equivalent proven experience (extracurricular leadership, military, volunteer, or work experience will be considered)

Strong track record of ad-hoc analysis, deep-dive analysis, predictive modeling, and forecasting

Demonstrated experience in variance analysis, impact analysis, and root cause analysis

Proven business partnering skills — experience acting as a strategic partner to cross-functional teams

Strong stakeholder management skills across varying levels of seniority

Excellent executive presentation skills — able to distill complex analysis into clear, actionable stories

Expertise in a major visualization tool (Tableau, Power BI, etc.)

A curious, ownership-driven mindset with the ability to mentor junior analysts

Direct experience (2+ years) in data engineering

Experience working with cloud data sources

Strong interest in emerging technologies and applying AI to analytics work

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

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