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Service Desk Manager - Elevate IT Support & SLAs; Atlanta)
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-09-08
Listing for:
DMI
Full Time
position Listed on 2026-09-08
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
DMI, LLC is seeking a Mid Service Desk Manager to join our team in Atlanta. The candidate will oversee deskside support operations, manage Level 2 tickets, and coordinate IT logistics during emergencies and upgrades.
The role requires a IT-related bachelor’s degree and 2–4 years of service desk management experience; ITIL is preferred. Strong collaboration with SDLs and FSS is essential, along with solid documentation skills and a focus on CDC-aligned practices.
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