Tier 1 App

As the e-commerce trends continue to evolve, Transportation Insight has strategically positioned itself in the industry with top talent that boasts strategic involvement in the continued evolution of the small package/parcel and freight marketplace. In addition to our knowledge, we have built out the technology to help companies (shippers) unlock the power of their supply chain.

Transportation Insight is recognized as a premier employer regionally and nationally because of our reputation, workplace culture, and growth opportunities. At the core of our culture, team members are motivated to improve our clients, our communities, and ourselves every day.

The Tier 1 App Support role is an entry-level role providing support for Enterprise Freight applications.

• Triage support requests and issues from users.
• Define application problem(s)/issues(s) by solving for problems within the system and not symptoms of a situation.
• Perform basic troubleshooting assessments to reproduce issues and work effectively to the root cause.
• Review logs for any indication of system errors.
• Create JIRA card for the product team to prioritize for the developer.
• Report defects to system developers with specific criteria used to reproduce the defect.

• Associates Degree in Computer Science or similar field
• Familiar with concepts of ticket management systems (JIRA, Pivotal, Kanban, MS TFS)
• Advanced problem solving/troubleshooting skills
• Effective verbal and written communication skills
• Proficient with a mainstream development language C#, JAVA, etc.
• Basic code troubleshooting and debugging skills
• Proficient with Git source code repositories

Transportation Insight is an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other protected status by law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.