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Senior Service Desk Lead - Ops & Team

Job in Atlanta, Fulton County, Georgia, 30383, USA
Listing for: DMI
Full Time position
Listed on 2026-09-09
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Salary/Wage Range or Industry Benchmark: 127452 - 155775 USD Yearly USD 127452.00 155775.00 YEAR
Job Description & How to Apply Below
Position: Senior Service Desk Lead - 24/7 Ops & Team Growth

DMI, located in Atlanta, Georgia, is seeking a Sr. Service Desk Shift Lead responsible for overseeing daily service desk operations ensuring timely resolution of IT incidents. The candidate will lead and mentor a team of service desk technicians and act as the primary escalation point for complex technical issues.

Qualifications include a Bachelor of Science in Information Technology and 2-4 years as a Service Desk Shift Lead. Benefits include virtual health visits, performance reviews, and wellness programs.

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Position Requirements
10+ Years work experience
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